Nevaeh Hellmann
Mellelo Coffee Roasters
MEDFORD,OR
3
years of professional experience
Dynamic supervisor committed to enhancing customer experiences through effective training and problem resolution. Proven ability to manage operations efficiently while fostering a positive team environment.
Work History
Supervisor
1 Year 1 Month- Trained new staff on coffee preparation techniques and customer service standards.
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Oversaw inventory management, including ordering supplies and minimizing waste.
- Resolved customer complaints promptly to improve service experience.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Barista/Cashier
1 Year 3 Months- Crafted high-quality beverages following standardized recipes and customer preferences.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Maintained cleanliness and organization of workstations to promote a safe environment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Hostess
8 Months- Greeted and seated guests, ensuring positive first impressions and efficient table turnover.
- Managed reservation system, optimizing seating arrangements to enhance guest flow.
- Assisted in training new hostesses on best practices for guest interactions and workflow.
- Handled customer inquiries and complaints professionally, resolving issues to ensure satisfaction.
- Coordinated special events and large parties, effectively managing logistics for seamless execution.
Education
High School Diploma
- 3.7 GPA
- Completed AP course in Literature and Composition
Skills
Inventory management
Staff training
Staff management
Customer service
Operational efficiency
Problem resolution
Time management
Goal-oriented
Team building
Verbal and written communication
Customer relations
Timeline
Supervisor
Mellelo Coffee Roasters
09.2025 - CurrentRead More
Barista/Cashier
The Human Bean
06.2024 - 09.2025Read More
Hostess
Olive Garden Restaurant
10.2023 - 06.2024Read More
Crater High School
High School Diploma
Read More