Nevaeh Hodges
Orlando
Summary
Compassionate and dedicated front desk receptionist with extensive experience in customer service, appointment scheduling, and patient record management. Recognized for enhancing patient experiences through effective communication, meticulous attention to detail, and a commitment to delivering quality care.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
VipCare
Winter Park, FL
05.2024 - 03.2026
- Managed front desk operations, ensuring efficient patient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling for patients, optimizing clinic workflow and maintaining patient flow.
- Maintained accurate patient records and documentation using electronic health record systems.
- Verified insurance information and processed patient payments to ensure accuracy and compliance.
Medical Office Assistant
Nurses and More
Orlando, FL
04.2023 - 03.2024
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
- Coordinated communication between patients and healthcare providers, improving patient satisfaction.
- Processed insurance claims and effectively handled billing and payment inquiries.
- Evaluated office procedures regularly to identify areas for improvement and increased productivity.
Group Home Manager
Sunnyskies Support Services
Orlando, FL
06.2021 - 05.2023
- Supervised daily operations, ensuring compliance with regulatory standards and best practices.
- Coordinated communication among multidisciplinary teams, facilitating efficient resident care transitions.
- Developed individualized care plans, enhancing support tailored to residents' unique needs.
- Led crisis intervention efforts, maintaining safety and stability within the group home environment.
Server
Hooters
Orlando, FL
11.2020 - 06.2021
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.
Education
Associate of Science - Nursing
Valenica Collage
Orlando, FL05-2024
Skills
- Customer service
- Patient record management
- Time management
- Verbal and written communication
- Attention to detail
- Billing and payment processing
- Appointment scheduling
- Insurance verification
- Problem resolution
- Telephone etiquette
- Team collaboration
Timeline
Front Desk Receptionist
VipCare
05.2024 - 03.2026
Medical Office Assistant
Nurses and More
04.2023 - 03.2024
Group Home Manager
Sunnyskies Support Services
06.2021 - 05.2023
Server
Hooters
11.2020 - 06.2021
Associate of Science - Nursing
Valenica Collage