Nevaeh Krause

Host

Bella Milano

Springfield, IL

08.2023 - Current

Greeted guests upon arrival and provided them with menus.
Took reservations over phone and in person.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Ensured compliance with health and safety regulations within the restaurant.
Served as point-of-contact for resolving guest complaints or special requests.
Processed payments from customers using a POS system.
Managed incoming calls during busy shifts.
Provided excellent customer service by anticipating customer needs.
Assisted other departments when needed such as bussing tables or delivering food orders.
Contributed to team efforts by accomplishing related tasks as needed.
Greeted guests and gathered information to seat groups or place on waitlist.
Answered telephone to provide dining information and take reservations.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Resolved customer service and food-related issues to maintain guest satisfaction.
Notified server after seating parties in section to facilitate prompt service.
Accommodated guests with children and special needs to promote comfortable dining experience.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted incoming guests to escort to assigned dining area and present menus.
Monitored dining area to assess server capacity and estimate wait times.
Stayed attentive to server availability and table turnover to quickly seat guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered phones promptly to record and confirm reservations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Spoke with patrons to make conversation, answer questions or to respond to complaints.
Assisted staff by serving food and beverages or bussing tables.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Operated cash registers to accept payments for food and beverages.
Accepted payments from guests for dine-in and take-out foods.
Assigned patrons to suitable tables according to server rotation.

Summary

Overview

Work History

Host

Education

High School Diploma -

Skills

Timeline

Host

High School Diploma -

Similar Profiles

Olivia RaineyOlivia Rainey

Ja’Nya DismukesJa’Nya Dismukes

Kay BattonKay Batton