- Animal Care
- I enjoy helping others and giving back to the community
- Learning new things
- I personally own over 16 animals and going to college for Veterinary Medicine
- Music
- Road Trips
Nevaeh Lopez
Laguna Hills
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Sunny Days Retail
127 Avenida Del Mar San Clemente
12.2025 - 05.2026
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels through regular stock checks and replenishment to ensure product availability.
- Executed daily cash register operations, ensuring accuracy and efficiency during transactions.
- Educated customers on product features, benefits, and use to drive informed purchasing decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
Head Hostess
Mozambique SteakHouse
1740 S Coast Hwy Laguna Beach, CA 92651
05.2024 - 12.2025
- Managed guest reservations and seating arrangements to optimize dining flow.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took initial drink orders and relayed information to wait or bar staff.
Host
Mama's Restaurant
25606 Crown Valley Parkway
08.2022 - 12.2023
- Managed reservation system to optimize table turnover and guest flow.
- Resolved guest complaints promptly, enhancing overall satisfaction levels.
- Maintained cleanliness and organization of front-of-house areas for optimal guest experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Mercy Warehouse
27632 El Lazo Laguna Niguel, CA 92677
05.2021 - 11.2021
- Collaborated with team members to maintain store presentation standards and promotional displays.
- Monitored sales trends to provide feedback for inventory management and merchandising strategies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Tesoro Highschool
1Tesoro Creel Rd Las Flores, CA 9268806.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Relationship building
- Cash handling
- Flexible schedule
- Professional demeanor
- Adapt to diverse groups
- Sales training
- Animal handling
- Attention to detail
- Multitasking
- Excellent communication
Interests
Timeline
Sales Associate
Sunny Days Retail
12.2025 - 05.2026
Head Hostess
Mozambique SteakHouse
05.2024 - 12.2025
Host
Mama's Restaurant
08.2022 - 12.2023
Sales Associate
Mercy Warehouse
05.2021 - 11.2021
High School Diploma -
Tesoro Highschool