Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nevena Antic

Elk Grove Village,IL

Summary

Driven and detail-oriented Accountant with a robust history in customer-facing roles at Ricky Rockets and Walmart, I excel in financial accuracy and customer service excellence. Leveraging strong analytical skills and a passion for problem-solving, I've consistently enhanced customer satisfaction and streamlined transaction processes. My proficiency in Microsoft Office and exceptional interpersonal abilities contribute to my track record of reliability and positive feedback.

Overview

2
2
years of professional experience

Work History

Cashier

Ricky Rockets
02.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier

Walmart
12.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Accountant

Simid Doo
12.2022 - 08.2023
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.

Education

Economic Trade School
Serbia
07.2020

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Customer service excellence
  • Customer Relations
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Basic Math Competence
  • Cash register systems
  • Payment Processing
  • Product Knowledge
  • Refunds and exchanges
  • Payment Collection
  • Refund handling
  • ID Verification
  • Currency counting
  • Retail Merchandising
  • Loyalty Program Promotion
  • Proficient in Software
  • Liquor Law Compliance
  • Honest and Dependable
  • Professionalism
  • Reliable and Responsible
  • Active Listening
  • Team Collaboration
  • Adaptable and Flexible
  • Basic Mathematics
  • Customer Transactions
  • Microsoft Office
  • Retail Operations

Microsoft programs ( PowerPoint, Excel)

Languages

Serbian
Native or Bilingual
English
Full Professional

Timeline

Cashier

Ricky Rockets
02.2024 - 08.2024

Cashier

Walmart
12.2023 - 02.2024

Accountant

Simid Doo
12.2022 - 08.2023

Economic Trade School

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Nevena Antic