Nevrene Lothian
Williamsburg,VA
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
La Quinta Inn and Suites Historic Area
Williamsburg
12.2023 - Current
- Kept accurate records of guest transactions.
- Verified accuracy of room rates and other charges during check-in process.
- Managed cash drawer responsibly throughout shift.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Resolved customer complaints promptly and courteously.
- Addressed customer needs in a timely manner.
- Ensured that all safety regulations were followed according to company standards.
- Verified customer credit to establish payment method for accommodations.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Input and confirmed reservations for guests.
- Processed payments accurately and efficiently.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Kept records of room availability and guest accounts, manually or using computers.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Provided information about hotel amenities, services, and local attractions.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered phones, responded to inquiries, and took messages.
PCA
Caring Touch LLC
Williamsburg, VA
03.2024 - 12.2024
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted patients with recreational activities such as reading books or playing board games.
- Maintained accurate records of client care services provided on a daily basis.
- Provided emotional support to patients and families during difficult times.
- Transported clients from one location to another in an efficient manner.
- Assisted with lifting patients to move on or off beds.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
Education
Some College (No Degree) - Science
Iona High School
Jamaica Some College (No Degree) - Hospitality
St Monica’s College
Jamaica Skills
- Credit and cash payments
- Registration processing
- Transportation information
- Guest amenities
- Room assignments
- Front office support
- Time management
Timeline
PCA
Caring Touch LLC
03.2024 - 12.2024
Front Desk Agent
La Quinta Inn and Suites Historic Area
12.2023 - Current
Some College (No Degree) - Science
Iona High School
Some College (No Degree) - Hospitality
St Monica’s College