Dedicated professional with expertise in customer service and effective communication. Proven ability to manage high-volume tasks while reinforcing strong client relationships and ensuring exceptional service in hospitality settings.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Sales Associate
KAOS GAMER LOUNGE
Margate
09.2023 - Current
Coordinated events and gaming tournaments to engage the community.
Developed marketing materials to promote the lounge's offerings.
Maintained cleanliness and organization throughout the gaming area.
Maintained up-to-date knowledge of company products and services.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Managed the company budget while acquiring products from distributors.
Consistently achieved high sales volume on a weekly basis.
Organized daily and weekly events to maintain consistent traffic.
Created client relationships to enable a healthy network of both new and returning customers.
Server
Outback Steakhouse
Coral Springs
08.2022 - Current
Provided quality, accurate service to guests in a timely fashion.
Established customer relationships to ensure repeat business and offer a welcoming environment.
Maintained a consistent workflow, even during high-volume shifts.
POS proficient and capable of performing minor hardware maintenance and repairs.
Collaborated with kitchen personnel to maintain efficient food service and minimize wait times, ensuring customer satisfaction.
Ranger/Mechanical Maintenance Technician
Woodmont Country Club Inc
Tamarac
12.2018 - 07.2021
Maintained smooth golf course operations by managing the pace of play, and preventing bottlenecks or delays.
Created a welcoming community atmosphere by actively engaging with members.
Monitored weather conditions to ensure safety of visitors.
Performed regular inspections on mechanical systems and equipment.
Repaired and replaced faulty components in machinery and equipment.
Performed regular mechanical maintenance on a variety of equipment and machinery, such as carts, dispensers, fans, and gearboxes.
Operated various tractor models and heavy machinery.
Busser/Barback
Sicilian Oven
Coral Springs
08.2018 - 01.2019
Seasonal and short-term role undertaken during the transition to college.
Cleared and set tables for timely guest service.
Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
Dishwasher/Busser/Food Runner
Deja Blue
Parkland
09.2017 - 05.2018
Assisted kitchen staff by providing necessary utensils promptly.
Maintained cleanliness of dishes, utensils, and kitchen equipment.
Assisted servers with stocking supplies, setting up for service and cleaning duties.
Promptly reset dirty tables.
Maintained an orderly process for retrieving orders from the line.
Supported the expo team in delivering orders accurately.