NOAH FRATILLA
Coral Springs
Summary
Dedicated professional with expertise in customer service and effective communication. Proven ability to manage high-volume tasks while reinforcing strong client relationships and ensuring exceptional service in hospitality settings.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Sales Associate
KAOS GAMER LOUNGE
Margate
09.2023 - Current
- Coordinated events and gaming tournaments to engage the community.
- Developed marketing materials to promote the lounge's offerings.
- Maintained cleanliness and organization throughout the gaming area.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed the company budget while acquiring products from distributors.
- Consistently achieved high sales volume on a weekly basis.
- Organized daily and weekly events to maintain consistent traffic.
- Created client relationships to enable a healthy network of both new and returning customers.
Server
Outback Steakhouse
Coral Springs
08.2022 - Current
- Provided quality, accurate service to guests in a timely fashion.
- Established customer relationships to ensure repeat business and offer a welcoming environment.
- Maintained a consistent workflow, even during high-volume shifts.
- POS proficient and capable of performing minor hardware maintenance and repairs.
- Collaborated with kitchen personnel to maintain efficient food service and minimize wait times, ensuring customer satisfaction.
Ranger/Mechanical Maintenance Technician
Woodmont Country Club Inc
Tamarac
12.2018 - 07.2021
- Maintained smooth golf course operations by managing the pace of play, and preventing bottlenecks or delays.
- Created a welcoming community atmosphere by actively engaging with members.
- Monitored weather conditions to ensure safety of visitors.
- Performed regular inspections on mechanical systems and equipment.
- Repaired and replaced faulty components in machinery and equipment.
- Performed regular mechanical maintenance on a variety of equipment and machinery, such as carts, dispensers, fans, and gearboxes.
- Operated various tractor models and heavy machinery.
Busser/Barback
Sicilian Oven
Coral Springs
08.2018 - 01.2019
- Seasonal and short-term role undertaken during the transition to college.
- Cleared and set tables for timely guest service.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
Dishwasher/Busser/Food Runner
Deja Blue
Parkland
09.2017 - 05.2018
- Assisted kitchen staff by providing necessary utensils promptly.
- Maintained cleanliness of dishes, utensils, and kitchen equipment.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Promptly reset dirty tables.
- Maintained an orderly process for retrieving orders from the line.
- Supported the expo team in delivering orders accurately.
Education
High School Diploma -
Marjory Stoneman Douglas High School
Parkland, FL06-2018
Some College (No Degree) - Audio Engineering
Broward College
Fort Lauderdale, FLSkills
- Customer service
- Hospitality service expertise
- Stress management
- Effective communication
- Budget management
- Event coordination
- Adaptability
- Audio editing
- Software development
- Operating systems
Languages
English
Native/ Bilingual
Japanese
Limited
Spanish
Limited
Russian
Limited
Timeline
Assistant Manager/Sales Associate
KAOS GAMER LOUNGE
09.2023 - Current
Server
Outback Steakhouse
08.2022 - Current
Ranger/Mechanical Maintenance Technician
Woodmont Country Club Inc
12.2018 - 07.2021
Busser/Barback
Sicilian Oven
08.2018 - 01.2019
Dishwasher/Busser/Food Runner
Deja Blue
09.2017 - 05.2018
High School Diploma -
Marjory Stoneman Douglas High School
Some College (No Degree) - Audio Engineering
Broward College