Nga Sui (Angela) Wong
Summary
Dynamic Sales Account Executive with 5+ years of expertise in understanding client needs and resolving issues. Strong analytical skills, skilled in providing service solutions that drive customer satisfaction. Effective communication enhances team collaboration and ensures client satisfaction. Bilingual in Mandarin and Cantonese, ready to leverage bilingual skills and customer-centric approach to drive growth and meet employer needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everise Holdings Pte. Ltd.
05.2023 - Current
- Verified patient eligibility, benefits, and pre-authorization requirements
- Assisted patients with insurance inquiries, claim statuses, and policy details
- Maintained and updated patient and insurance information in electronic systems
- Addressed claim denials, errors, and appeals with detailed documentation
Tutor
Diligent Elite Education Centre
09.2017 - 10.2021
- Reviewed classroom topics and assignments
- Assisted students with homework, projects, test preparation, papers, research, and other academic tasks
- Worked with students to help them understand key concepts learned in the classroom
- Provided progress feedback to students and their parents
Office Clerk
Leisure & Cultural Services Department
05.2016 - 09.2017
- Responded to client inquiries about events
- Resolved customer problems and complaints
- Maintained effective communication and collaboration with colleagues to ensure smooth activity operations
Education
Bachelor's Degree - Biology and Chemistry
The Open University of Hong Kong
01.2021
Skills
- Customer support
- Interpretation
- Computer proficiency
- Client relations
- Prospecting and cold calling
- SaaS platforms
- Sales Track Record
Certification
Azure administrator associate, 104
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Customer Service Representative
Everise Holdings Pte. Ltd.
05.2023 - Current
Tutor
Diligent Elite Education Centre
09.2017 - 10.2021
Office Clerk
Leisure & Cultural Services Department
05.2016 - 09.2017
Bachelor's Degree - Biology and Chemistry
The Open University of Hong Kong
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