Ngeseli Wamoleye Elangwe Sesse
San Antonio,TX
Summary
Adept at conflict resolution and customer relationship management, I significantly enhanced customer loyalty and repeat business as a Customer Service Representative at Amazon. My expertise in call center operations and ability to manage high-stress situations professionally led to satisfactory resolutions, improving company-customer relations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
12.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Construction Worker
Wireless Architectural Soft Enterprise
01.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor In Tourism And Hospitality - Tourism And Hospitality Management
Achas University Institute of Tourism And Business
Cameroon Buea12.2014
Skills
- Call center operations
- Conflict resolution
- Customer relations
- Product sales
- Store maintenance
- Coordination
- Customer relationship management (CRM)
- Warehousing functions
- Travel planning
- Route management
Timeline
Customer Service Representative
Amazon
12.2023 - 01.2024
Construction Worker
Wireless Architectural Soft Enterprise
01.2020 - 12.2020
Bachelor In Tourism And Hospitality - Tourism And Hospitality Management
Achas University Institute of Tourism And Business
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