Ngozi Madu
Baltimore,MD
Summary
I’m a college student currently pursuing a degree in Dental Hygiene at Baltimore City Community College, eager to apply my skills and grow professionally through hands-on-work experience. While maintaining strong academic performance, I am actively seeking opportunities that allow me to contribute, learn, and develop both personally and professionally. I’m driven, adaptable, and committed to balancing academic excellence with real world experience.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Restaurant Hostess
Applebee's Grill + Bar
Baltimore, Maryland
12.2024 - 06.2025
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Assisted servers by coordinating table assignments and ensuring timely service.
- Maintained cleanliness and organization of the host stand and entrance area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Tasker
Akira
Baltimore, MD
01.2024 - 08.2024
- Maintained organized merchandise displays to enhance the shopping experience.
- Collaborated with team members to achieve daily sales goals and objectives.
- Maintained a neat and organized sales floor.
- Folded and hung clothing items according to store standards.
- Managed fitting rooms, ensuring cleanliness and availability for customer use.
Sales Associate
Weis Markets Inc
Baltimore, Maryland
03.2022 - 03.2023
- Stocking: Stocked shelves with new and existing inventory to ensure product availability and presentation.
- Organization: Maintained store organization by keeping displays tidy, arranging merchandise & products, and ensuring clean accessible aisles
- Customer Service: Provided customer service by assisting shoppers, answering questions, and resolving issues to enhance the shopping experience.
IT Intern
Baltimore City Public School System
Baltimore, MD
07.2022 - 08.2022
- Assisted in troubleshooting hardware and software issues for students and staff.
- Supported the setup and maintenance of classroom technology and equipment.
- Collaborated with team members to resolve technical inquiries promptly.
Education
General Studies
Baltimore City Community College
Baltimore, MD 09.2025 - 10.2025
Reginald F. Lewis Highschool
Baltimore, MDSkills
- Customer service
- Communication skills
- Team collaboration
- Conflict resolution
- Cash handling
- Greeting guests
- Adaptability
- Friendly demeanor
- Professional and mature
- Research Skills
- Organization
Certification
- Career and Technology Education
- Small Business and Entrepreneurship
Languages
English
Native/ Bilingual
Timeline
General Studies
Baltimore City Community College
09.2025 - 10.2025
Restaurant Hostess
Applebee's Grill + Bar
12.2024 - 06.2025
Tasker
Akira
01.2024 - 08.2024
IT Intern
Baltimore City Public School System
07.2022 - 08.2022
Sales Associate
Weis Markets Inc
03.2022 - 03.2023
Reginald F. Lewis Highschool