Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

NHAN NGUYEN

Portland,OR

Summary

Adept at multitasking and maintaining a strong work ethic, demonstrated through a proven track record of enhancing customer satisfaction at La Sen Vietnamese Grill. Skilled in teamwork and collaboration, with a knack for attention to detail, ensuring high standards of service. Achieved significant improvements in customer loyalty by personalizing guest experiences. When I work, I am going to spend 100% of my power in work, from tiny details to big pictures to make sure the results will come out as best as it can be so there will be no regret. Plus, I always create a teamwork environment where I can listen to other ideas and contribute mine to others to give out the best outcomes.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Walgreens
Portland, OR
11.2024 - Current
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Implements Company asset protection procedures to identify and minimize profit loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.

Server

La Sen Vietnamese Grill
Westlinn, Oregon
04.2019 - 07.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Demonstrated ability to interact with customers in a friendly and professional manner
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
  • Memorized frequent customer preferences to build relationships and loyalty
  • Listened to customer concerns and complaints and quickly rectified issues
  • Presented menus to answer questions about items and make recommendations
  • Described ingredients and cooking methods to explain preparation of various food items

Barista

Kimura Toast Bar
Portland, Oregon
02.2022 - 05.2023
  • Operated cash registers and handled cash and card transactions
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
  • Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art
  • Maintained inventories by replenishing coffee bean supply and stocking brewing equipment
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner

Cashier

Huong Vietnamese Food Cart
Portland, Oregon
03.2017 - 04.2019
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Helped restock shelves when necessary to maintain an organized display area
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Delivered customer service by greeting customers and answering any store inquiries

Assistant

Conversation Cafe at Portland Community College
Portland, Oregon
05.2017 - 05.2018
  • Greeted visitors upon arrival and directed guests to appropriate facility locations
  • Calculated product quantities and ordered new items to prevent shortages
  • Creating Artwork such as posters for new events weekly, themes for new events
  • Encouraging new students to participate and helping them going through struggles

Volunteer

Portland, Oregon
01.2016 - 05.2017
  • Grew ability to work independently while completing assigned tasks without direct supervision
  • Observed rules and safety regulations of organization while carrying out assigned tasks
  • Developed strong communication skills while providing customer service to visitors at volunteer center
  • Organized and assisted with events, activities and programs to drive outreach initiatives
  • Strengthened organizational and time management skills by balancing volunteer commitments with personal responsibilities

Dishwasher

Sushiland
Portland, Oregon
07.2016 - 04.2017
  • Performed daily cleaning duties including mopping floors, wiping counters, disposing of trash, and washing walls
  • Kept work area and equipment clean throughout shift
  • Cleaned and sanitized all dishes, utensils, and equipment as required by health department regulations
  • Handled dishwashing tasks to provide kitchen with steady supply of clean pots, pans, and cooking utensils
  • Cleaned and sanitized dishware, flatware and glassware to meet company standards
  • Maintained the highest standards of cleanliness in the kitchen area at all times

Homework Helper

Kumon
Portland, Oregon
10.2015 - 03.2016
  • Monitored student performance during assessments and provided feedback as needed
  • Checking and grading homework for students
  • Helping students in needed

Education

Associate in Science (A.S.) - General Studies

Portland Community College
Portland
03.2023

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Multitasking
  • Strong Work Ethic
  • Positive and professional
  • Time Management
  • Organizational Skills

References

References available upon request

Languages

Vietnamese, Bilingual

Timeline

Customer Service Associate

Walgreens
11.2024 - Current

Barista

Kimura Toast Bar
02.2022 - 05.2023

Server

La Sen Vietnamese Grill
04.2019 - 07.2024

Assistant

Conversation Cafe at Portland Community College
05.2017 - 05.2018

Cashier

Huong Vietnamese Food Cart
03.2017 - 04.2019

Dishwasher

Sushiland
07.2016 - 04.2017

Volunteer

01.2016 - 05.2017

Homework Helper

Kumon
10.2015 - 03.2016

Associate in Science (A.S.) - General Studies

Portland Community College

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