Nhi Nguyen
Columbus,OH
Summary
Experienced and reliable server with multiple years of success in fast-paced, high-volume restaurants, including Korean BBQ, casual, and fine dining establishments. Skilled in providing exceptional guest service, managing table-side service, and guiding diners through unique menu experiences. Proficient with POS systems, beverage service, and staff training. Known for multitasking efficiently, maintaining professionalism under pressure, and creating memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Twin Peaks
Columbus, Ohio
09.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed payments accurately using point-of-sale system.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
One Pot
Columbus, Ohio
08.2024 - 12.2025
- Trained new employees on restaurant procedures and plating techniques.
- Strong menu memorization
- Knowledge of grill safety and proper cooking temperatures
- Monitoring grill cleanliness and changing grill tops as needed
Server
Fireproof
Columbus, Ohio
08.2024 - 12.2024
- Formal table service techniques (coursed meals, proper pacing)
- Strong knowledge of food pairings and menu descriptions
- Wine, liquor, and cocktail knowledge; basic wine service
- Suggestive selling and upselling with professionalism
Server
KPOT
Columbus, Ohio
03.2023 - 09.2024
- Coordinating food timing with kitchen and support staff
- Multitasking multiple tables with table-side service demands
- Conflict resolution and guest recovery in fast-paced environments
- Trained new employees on restaurant procedures and plating techniques.
Server
Gogi
Columbus, Ohio
08.2022 - 03.2023
- Table-side cooking assistance and guest guidance
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
Education
Bachelor of Science - Psychology
Cleveland State University
Cleveland, Ohio, OH05-2023
Skills
- Exceptional guest service and hospitality
- Strong menu memorization and food knowledge
- Table-side service and guest interaction
- Liquor, wine, beer, and specialty beverage knowledge
- POS system proficiency (Toast, Aloha)
- Time management and multitasking in high-volume environments
- Conflict resolution and guest recovery
- Maintaining a polished, professional appearance
- Training and supporting new staff
Timeline
Server
Twin Peaks
09.2025 - Current
Server
One Pot
08.2024 - 12.2025
Server
Fireproof
08.2024 - 12.2024
Server
KPOT
03.2023 - 09.2024
Server
Gogi
08.2022 - 03.2023
Bachelor of Science - Psychology
Cleveland State University