Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
GeneralManager

Nhi Si

Toms River,New Jersey

Summary

Results-driven operations manager with over ten years of experience in the healthcare and food industries. Skilled in optimizing workflows and enhancing team performance through training and compliance oversight. Seeking to leverage expertise in healthcare administration to improve patient care and operational efficiency. Committed to fostering a collaborative environment for continuous improvement in healthcare delivery.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Pho Tastic Vietnamese Restaurant
11.2015 - Current
  • Enhanced scheduling efficiency by 30% and reduced administrative errors by 40% through advanced Excel and systematic recordkeeping.
  • Achieved 95% customer satisfaction by implementing practical training and responding promptly to feedback.
  • Accelerated new hire integration by 25% and improved staff retention by 20% through structured onboarding and regular performance evaluations.

Patient Care (Clinical Rotations)

Jersey Shore Medical Center, Ocean Medical Center, RWJ Barnabas Hamilton, Encompass Health Rehabilitation Hospital of Toms River
07.2021 - 12.2023
  • Boosted patient satisfaction scores by 15% during clinical rotations through effective communication and collaboration with interdisciplinary teams.
  • Achieved 100% compliance with hospital documentation standards by accurately tracking patient information using Excel and database systems.
  • Enhanced onboarding efficiency for new clinical staff by organizing credentialing processes and maintaining up-to-date department records.

Patient Care (Clinical Rotation)

Holy Redeemer Hospital
02.2021 - 05.2021
  • Improved patient satisfaction and compliance by delivering high-quality customer service and effectively coordinating with interdisciplinary teams in fast-paced clinical environments.
  • Enhanced accuracy of patient records through meticulous documentation in hospital database systems, ensuring reliable tracking of patient information.
  • Streamlined staff onboarding and scheduling processes by utilizing Excel for credentialing checklists, promoting clear communication between staff and administration.

Medical Scribe

Scribe America
01.2020 - 03.2020
  • Enhanced provider efficiency and accuracy of medical records by 20% through real-time documentation, ensuring HIPAA compliance and improving patient satisfaction scores.
  • Reduced charting errors by 30% via meticulous record maintenance using database and Excel tools, contributing to accurate patient documentation.
  • Streamlined scheduling and communication with providers through effective use of Outlook and EMR systems, fostering efficient workflow management and supporting system enhancements.

Education

Doctor Healthcare Administrator (Ph.D) -

Oklahoma State University
Stillwater, OK

Master's Healthcare Administrator - undefined

Western Governors University
Millcreek, UT
07.2024

Bachelor's - Biology

Stockton University
Galloway, NJ
05.2020

Skills

  • Inventory Management
  • Excel/Numbers
  • Financial Analysis
  • Customer Service
  • Clinical Support
  • HIPAA
  • Time Management
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Administrative skills
  • P&L management
  • Team training and development
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Languages

Cantonese
Vietnamese
English

Certification

  • Clinical Care for Autistic Adults, Harvard Medical School, In progress


  • Six Sigma Green Belt Specialization, Kennesaw State University (Coursera), In progress


  • Pharmacy Technician Training, RxTechExam, October 2023, 100CPht


  • Esthetics, Beauty Beauty International School, June 2021, 600 hours completed


  • Waxing, Beauty Beauty International School, January 2021, 75 hours completed


  • Manicurist, Beauty Beauty International School, December 2020, 250 hours completed

Timeline

Patient Care (Clinical Rotations)

Jersey Shore Medical Center, Ocean Medical Center, RWJ Barnabas Hamilton, Encompass Health Rehabilitation Hospital of Toms River
07.2021 - 12.2023

Patient Care (Clinical Rotation)

Holy Redeemer Hospital
02.2021 - 05.2021

Medical Scribe

Scribe America
01.2020 - 03.2020

General Manager

Pho Tastic Vietnamese Restaurant
11.2015 - Current

Master's Healthcare Administrator - undefined

Western Governors University

Bachelor's - Biology

Stockton University

Doctor Healthcare Administrator (Ph.D) -

Oklahoma State University

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