Nhu (Nancy) Nguyen
LEWISTON,US
Summary
Friendly and reliable customer service professional with experience at Lewis-Clark State College. Comfortable working in fast-paced environments, handling cash transactions, and assisting customers. Bilingual in English and Vietnamese, with strong communication and teamwork skills. Committed to providing a positive experience and supporting daily operations.
Overview
3
3
years of professional experience
Work History
SUB ASSISTANT
Lewis-Clark State College
Lewiston, US
09.2025 - Current
- Oversaw daily operations and customer interactions at SUB/CSL, processing transactions and maintaining high service standards to promote student satisfaction.
- Delivered professional and friendly customer service to 100+ students, staff, and visitors daily, enhancing overall campus experience.
- Assisted with front desk operations including check-ins, inquiries, and general administrative support
- Answered and managed high-volume phone calls (50+ calls per shift), ensuring accurate information and proper routing
- Processed cash and card transactions using POS systems with high accuracy and accountability
- Issued student ID cards, verified identification, and maintained confidentiality of personal information
- Provided information about campus services, events, and policies to enhance visitor experience
- Coordinated event setup and teardown, ensuring organized execution and contributing to successful campus events.
- Maintained a clean and organized workspace to support daily operations
- Fluent in Vietnamese and conversational in English, allowing effective communication with diverse populations.
Service
Phuc Long Coffee & Tea
Ho Chi Minh, Vietnam
05.2023 - 09.2023
- Delivered friendly, efficient customer service, enhancing customer satisfaction in fast-paced environment
- Coordinated with team members to effectively manage tasks during peak hours, improving service flow
- Took customer orders and handled payments accurately
- Prepared drinks and ensured quality and consistency
- Ensured cleanliness and organization of workspace to promote safety and efficiency
Education
BUSINESS ADMINISTRATION -
Lewis-Clark State College (LCSC)
Lewiston, ID05-2028
University of Finance and Marketing
VietnamSkills
- Customer Service and Communication
- Bilingual: English and Vietnamese
- Cash Handling and POS Systems
- Organization and Multitasking
- Teamwork and Collaboration
- Time Management
- Basic Computer Skills
- Organizational skills
- Data entry
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
SUB ASSISTANT
Lewis-Clark State College
09.2025 - Current
Service
Phuc Long Coffee & Tea
05.2023 - 09.2023
BUSINESS ADMINISTRATION -
Lewis-Clark State College (LCSC)
University of Finance and Marketing