Shania Ardion
Houston
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere , and quality customer service.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Nurturing Arms Counceling Services
Houston
02.2023 - 04.2025
- Handled sensitive information in a confidential manner.
- Responded to customer inquiries via phone, email, and in person.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Greeted customers warmly and made them feel welcome.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Customer Service Representative
Association Healthcare Management
Houston
05.2020 - 01.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated databases with new and modified customer data.
Customer Service Associate
Walmart
Houston
08.2018 - 03.2020
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Provided information about products and services available to customers.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
Education
High School Diploma -
Elsik Highschool
Houston, Texas06-2018
Skills
- Customer service
- Data entry
- Office administration
- Inventory management
- Problem solving
- Communication skills
- Email correspondence
- Conflict resolution
- Front office management
- Multitasking and organization
- Verbal and written communication
Timeline
Front Desk Receptionist
Nurturing Arms Counceling Services
02.2023 - 04.2025
Customer Service Representative
Association Healthcare Management
05.2020 - 01.2023
Customer Service Associate
Walmart
08.2018 - 03.2020
High School Diploma -
Elsik Highschool