Nia Easterwood
Concord,NC
Summary
Proven server at Twin Peaks Restaurants, adept in multitasking and guest relations management, ensuring seamless service and customer satisfaction. Leveraged exceptional customer service and cash handling skills to enhance dining experiences, fostering customer loyalty. Trained new hires, emphasizing cleanliness standards and food safety, contributing to a positive reputation and efficient team workflow.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Twin Peaks Restaurants
Concord, NC
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Red Lobster Restaurant
Concord, NC
08.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Cox Mill High School
Concord, NC06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Food safety understanding
- Guest Relations Management
Certification
Cna
Timeline
Server
Twin Peaks Restaurants
08.2023 - Current
Server
Red Lobster Restaurant
08.2022 - 07.2023
Cox Mill High School