Nia Ellis
Lake Worth,FL
Summary
Detail-oriented professional with a strong focus on accuracy in every task. Experienced in providing excellent customer service, ensuring client satisfaction and addressing their needs effectively. Skilled in processing and completing orders efficiently, from intake to fulfillment, while maintaining high standards of quality and timeliness. Eager to contribute to a dynamic team by leveraging a strong work ethic and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Cake Decorator
Publix
West Palm Beach, FL
06.2021 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Packaged and priced each product according to company pricing procedures.
- Pushed and loaded carts weighing over 200 lbs in a fast-paced warehouse environment, ensuring timely delivery of goods to designated locations.
- Applied proper lifting techniques and manual handling skills to load and maneuver heavy carts safely and efficiently.
- Provided hands-on guidance and support to new hires, helping them quickly acclimate to the workplace environment and tools.
Server
Cold Stone Creamery
Lake Worth, FL
07.2018 - 02.2019
- Served food and beverages promptly with focused attention to customer needs.
- Operated cash register efficiently, processing cash, credit, and debit transactions accurately and quickly.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Park Vista Community High School
Lake Worth, FL05.2020
Skills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Strong Communication Skills
- Continuous Learning and Adaptation
- Attention to Detail
- Team Cooperation
- Customer Service
- Critical Thinking
- Active Learning
Timeline
Cake Decorator
Publix
06.2021 - Current
Server
Cold Stone Creamery
07.2018 - 02.2019
Park Vista Community High School