Nia Gray
Queens Village,USA
Summary
Dynamic Administrative Support Assistant at Northwell Health with a proven track record in workflow optimization and exceptional customer service. Adept at managing office operations and enhancing team collaboration, I leverage strong interpersonal skills to create efficient administrative processes and ensure confidentiality in sensitive environments.
Overview
8
8
years of professional experience
Work History
Administrative Support Assistant
Northwell Health
Great Neck, New York
06.2022 - Current
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for staff members.
- Collaborated with team members to streamline administrative procedures effectively.
- Provided front desk support by greeting visitors and answering phone calls.
- Maintained confidentiality of sensitive information in compliance with healthcare regulations.
- Managed incoming and outgoing mail, filing, and meeting coordination.
Guest Experience representative
UBS Arena
Elmont
12.2021 - 04.2023
- This role requires a positive attitude, as well as a team-driven and proactive mindset.
- Each member of this team is responsible for providing an exceptional level of service to our guests in addition to access and crowd control for UBS Arena.
- Ability to communicate clearly.
- Ability to give concise directions to guests.
- Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
- Assist with crowd control measures.
- Aid in orderly ingress and egress.
- Effectively communicate safety and security measures throughout the arena.
- Identify opportunities to create memorable experiences for guests.
- Proactively welcome guests and assist with questions and requests.
- Provide accurate facility information with excellent customer service to patrons.
- Provide directions to ticketed seats and other arena locations.
- Respond to and/or escalate guest complaints, concerns, and compliments.
- Understand, retain, and provide event information to guests.
Team member
Target
Elmont
05.2020 - 11.2021
- Greet and service guests as you complete workload with minimal guest disruption.
- Work in all departments to ensure sales floor is full, zoned and in stock for guests.
- Push and stock product to sales floor.
- Execute adjacency changes, transitions, revisions and sales plans for all departments.
- Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments.
- Complete scans and system audit functions to ensure inventory accuracy.
- Support execution of major transitions and ISM.
- Support guest services with cashiering, order pick up (OPU) and Drive up (DU), where applicable.
- Accurately execute all pulls (i.e., daily autofills, CAFs, out of stock, manuals and guest requests) and backstock product from all departments.
- Process all inbound deliveries (using the receive application) to ensure inventory accuracy.
- Complete all backroom daily and weekly audits.
- Operate power equipment only if certified.
- Maintain backroom organization and location accuracy and follow equipment guidelines.
- Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks.
- Provide service and a shopping experience that meets the needs of the guest.
- Demonstrate a culture of ethical conduct, safety, and compliance.
- All other duties based on business needs.
Bus Crew
Leonard's Palazzo
Great Neck
06.2018 - 12.2018
- To provide the highest quality service to guests at all times.
- To treat every guest, employee and vendor with respect and dignity.
- To assist with set-up and break down of banquet rooms, such as but not limited to, silverware, glassware, favors/ décor items and linen.
- Take meal and drink orders and properly execute all steps of service.
- Report to work on time and in proper uniform, always punching in and out as required of all employees.
- Bus silverware and plates as necessary during cocktail hour and reception service.
- Perform other job-related activities or duties, as required or assigned by the supervisor.
Education
BBA - Business Administration
State University of New York Delhi College
Delhi, NY05-2023
Skills
- Microsoft Office
- Excellent analytical skills
- Interpersonal skills
- Customer service
- Teamwork
- High energy
- Physical Strength
- Appointment scheduling
- Workflow optimization
- Problem solving
- Administrative procedures
Timeline
Administrative Support Assistant
Northwell Health
06.2022 - Current
Guest Experience representative
UBS Arena
12.2021 - 04.2023
Team member
Target
05.2020 - 11.2021
Bus Crew
Leonard's Palazzo
06.2018 - 12.2018
BBA - Business Administration
State University of New York Delhi College