Nia Griffin
Hope,AR
Summary
Motivated and resilient professional with a strong background in customer service, production, and healthcare support. Known for resolving challenges with a solution-oriented approach and providing exceptional service under varying conditions. While taking time off from the workforce, I remained committed to enhancing my skills and am eager to return to the workforce, leveraging my experience in fast-paced environments, quality assurance, and client relations. Ready to contribute positively to a team and quickly adapt to new opportunities with enthusiasm and dedication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier
Wendy’s
Hope
02.2023 - 09.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
Sanitation Production Associate
Tyson Foods
10.2022 - 01.2023
- Demonstrated expertise quality control by maintaining sanitation quality standards and production line metrics
- Led and coordinated sanitation efforts across the production line, ensuring adherence to hygiene and safety protocols to meet regulatory and company standards.
- Oversaw the daily operations of the sanitation team, assigning tasks, monitoring progress, and ensuring efficient workflow.
- Trained and mentored new team members, providing guidance on safety practices, equipment use, and sanitation procedures.
- Collaborated with cross-functional teams to improve production line efficiency and address any issues related to cleanliness or operational performance.
- Conducted inspections to identify potential hazards or non-compliance issues, taking corrective actions to maintain high standards.
- Supported production leadership in troubleshooting equipment or process issues, contributing to maintaining continuous operations.
Customer Care Associate (Remote)
Alorica
05.2022 - 09.2022
- Consistently answer questions and provide information to customers about products, services and policies
- Initiate new customer accounts and promote product services to customers
- Capture virtual customer interactions through various communication channels, such as phone calls, emails, and live-chat.
- Answer and work within multiple chats simultaneously
- Navigate multiple billing systems to resolve complex collection activities
- Diligently assist with placing orders, processing returns, tracking shipments and handling technical support customer request
Production Associate
Tyson Foods
06.2020 - 08.2021
- Supported production by helping with equipment changeovers and setup, ensured that all components are cleaned and sanitized before the next production run.
- Responded to emergency safety regulations, procedures and regulatory requirements
- Mainted line performance and ensure efficiency in delivery of customer products
- Practiced company procedures to define cleanliness standards and maintain protocols
- Packaged customer products and accounted for line inventory
Customer Service Associate
Walmart SuperCenter
06.2017 - 01.2018
- Skillfully operated cash registers, accurately and securely handling cash and credit card transactions.
- Managed returns and exchanges, ensuring seamless and accurate transactions to meet customer expectations.
- Assisted customers in locating products, answering questions, and resolving issues promptly and satisfactorily.
- Effectively addressed and resolved customer complaints and concerns, escalating issues for timely resolution.
- Actively participated in ongoing training and development programs, continuously improving skills and staying updated with Walmart policies.
Crew Trainer
MCDONALDS
04.2013 - 02.2016
- Provided friendly, efficient, and personalized customer service, creating exceptional shopping experiences for customers.
- Assisted with onboarding and training of new staff and overall operation of the restaurant.
- Demonstrated performance to maintain tasks, store cleanliness and adhere to food safety and quality standards.
- Observed crew performance and offered guidance to improve efficiency, accuracy, and customer service skills.
- Set performance goals and monthly store targets to track customer service strategy efficieny
- Fostered positivity by promoting teamwork and encouraging a strong work ethic
Education
Certified Nursing Assistant (CNA) - undefined
Dental Assistant Certification - undefined
Texarkana College
Texarkana, AR01.2018
High School Diploma - undefined
Hope High Public Schools
Hope, AR01.2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Production Work
- Fast pace
- Able to lift 50 pounds
Certification
Safety Certifications
Timeline
Cashier
Wendy’s
02.2023 - 09.2025
Sanitation Production Associate
Tyson Foods
10.2022 - 01.2023
Customer Care Associate (Remote)
Alorica
05.2022 - 09.2022
Production Associate
Tyson Foods
06.2020 - 08.2021
Customer Service Associate
Walmart SuperCenter
06.2017 - 01.2018
Crew Trainer
MCDONALDS
04.2013 - 02.2016
Certified Nursing Assistant (CNA) - undefined
Dental Assistant Certification - undefined
Texarkana College
High School Diploma - undefined
Hope High Public Schools