NIA HOLLAND
Reserve Hearing Center
Cleveland,OH
8
years of professional experience
Professional administrative expert with 8+ years prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Work History
Executive Administrative Assistant
4 Years 6 Months- Managed scheduling and coordination of appointments for multiple practitioners to optimize patient flow.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated communication between departments, fostering collaboration and improving information dissemination across the organization.
- Trained new administrative staff on protocols and best practices to ensure seamless integration into team operations.
Customer Service Supervisor
9 Months- Supervised staff and improved service performance.
- Maintained documentation and managed schedules.
- Supported leadership with administrative tasks.
Administrative Assistant / Receptionist
7 Months- Coordinated patient scheduling and insurance verification.
- Managed provider calendars and documentation.
Shift Manager
8 Months- Supervised team operations and customer service.
- Managed training and cost controls.
Education
Bachelor of Science - Psychology
Expected 2026
Skills
Interpersonal skills
Operations management
Team leadership
Customer relations
New business development
Budget administration
Strategic planning
Timeline
Executive Administrative Assistant
Reserve Hearing Center
02.2022 - 08.2026Read More
Customer Service Supervisor
Humana
09.2021 - 06.2022Read More
Administrative Assistant / Receptionist
Concentra
03.2020 - 10.2020Read More
Shift Manager
McDonald's
08.2018 - 04.2019Read More
Capella University
Bachelor of Science from Psychology
Read More