Nia Moorer
Davenport ,FL
Overview
8
8
years of professional experience
Work History
Dispatcher
Perfect Trucking
01.2021 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Retail Sales
Bdsmarketing
11.2019 - 02.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Retail Sales Associate
Marketsource
09.2018 - 04.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associates
OSL
03.2018 - 05.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Cashier
McDonalds
06.2015 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Public Health
Monroe College
New Rochelle, NYSkills
- Retail Sales
- Laboratory Experience
- Assessments
- Retail customer service — Proficient
- Comprehending and responding to retail customer needs
- Development in any professional field
- Schedule Coordination
- Training New Hires
- Effective Communication
- Critical Thinking
- Wireless Sales
- Follow-Up Calls
- Staff Scheduling
- Assisting Dispatch
- Microsoft Office
- Schedule Work Crews
- Office Supplies and Inventory
- Cleaning and Sanitizing
- Stocking and Replenishing
- Money Handling
Additional Information
- Authorized to work in the US for any employer
Timeline
Dispatcher
Perfect Trucking
01.2021 - Current
Retail Sales
Bdsmarketing
11.2019 - 02.2020
Retail Sales Associate
Marketsource
09.2018 - 04.2019
Retail Sales Associates
OSL
03.2018 - 05.2018
Cashier
McDonalds
06.2015 - 12.2015
Public Health
Monroe College