Nia Phillips
Bowie,MD
Summary
Detail-oriented and organized Dispatcher with experience in managing communications and coordinating schedules to enhance operational efficiency. Strong collaborator with a proven ability to resolve incidents effectively and produce comprehensive reports. Background in data analysis supports data-driven decision-making and team efficiency.
Overview
1
1
year of professional experience
Work History
Dispatcher
MGM Resort and Casino
03.2025 - Current
- Managed communications through phone and email to ensure timely responses.
- Organized shift schedules to enhance operational efficiency.
- Coordinated with multiple departments to resolve incidents effectively.
- Produced detailed reports as a certified report writer for security incidents.
- Collaborated with surveillance teams to recover lost property and assist guests.
Data Analyst Intern
Hines and Associates Inc
04.2024 - 02.2025
- Responded to Utilization Review line and coordinated messages with appropriate nursing staff.
- Collected and organized demographic data to create comprehensive patient profiles.
- Utilized Microsoft Excel for effective data management and analysis.
- Facilitated communication by printing, mailing, faxing, and copying important documents.
- Engaged with patients to gather necessary information, ensuring accuracy and completeness.
- Improved data collection processes, enhancing team efficiency and patient experience.
Education
Business Management
Bowie State University
Bowie, MDSkills
- Communication
- Team coordination
- Incident resolution
- Data management
- Report writing
- Schedule organization
- Collaboration
- Problem-solving
- Patient engagement
- Process improvement
Timeline
Dispatcher
MGM Resort and Casino
03.2025 - Current
Data Analyst Intern
Hines and Associates Inc
04.2024 - 02.2025
Business Management
Bowie State University