Nia Young
Stone Mountain,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Everise
Atlanta, GA
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Salesforce Customer Service Associate
Uniliver
Englewood, NJ
01.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Tracked customer service cases and updated service software with customer information.
Business Customer Service Representative
William Sonoma
San Francisco, CA
03.2021 - 01.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
QA Tech/Production Worker
Home Chef
Lithonia, GA
08.2020 - 03.2021
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Janitorial Supervisor
Jantize
Norcross, GA
01.2014 - 08.2020
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Coordinated daily workflow through task prioritization and concise scheduling.
Education
Redan High School
Stone MountainSkills
- Order and Refund Processing
- Customer Account Management
- Understanding Customer Needs
- Call Documentation
- Salesforce Experience
- Customer Retention Strategies
Timeline
Customer Service Representative
Everise
10.2024 - Current
Salesforce Customer Service Associate
Uniliver
01.2023 - Current
Business Customer Service Representative
William Sonoma
03.2021 - 01.2023
QA Tech/Production Worker
Home Chef
08.2020 - 03.2021
Janitorial Supervisor
Jantize
01.2014 - 08.2020
Redan High School