Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Niaki Cooper

Home Instead Senior Care Home
Lady Lake,FL
1
Certification
2024
years of professional experience

Dynamic professional with a strong background in customer service and cash handling, honed at Publix. Recognized for enhancing customer satisfaction through effective assistance and relationship-building. Proven ability to train new staff, demonstrating patience and integrity while achieving operational excellence. Committed to maintaining high standards and fostering a positive shopping experience.

Work History

Cashier

Publix
  • Processed customer transactions efficiently using POS systems.
  • Maintained accurate cash drawer balances throughout shifts.
  • Assisted customers with product inquiries and store navigation.
  • Handled returns and exchanges, ensuring customer satisfaction.
  • Collaborated with team members to maintain a clean workspace.
  • Trained new cashiers on operational procedures and customer service standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Med Tech

Mayfield Retirement Center
  • Conducted routine laboratory tests to diagnose patient conditions accurately.
  • Maintained and calibrated medical equipment to ensure optimal performance.
  • Assisted in preparing samples for analysis while adhering to safety protocols.
  • Documented test results meticulously to support clinical decision-making.
  • Trained new staff on laboratory procedures and equipment usage effectively.
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Administered medications and performed basic and advanced patient assessments.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
  • Maintained patient confidence and protected hospital by keeping information confidential.

Home Health Aide

4 Years
Home Instead Senior Care Home | 05.2019 - 05.2023
  • Assisted clients with daily living activities, enhancing comfort and independence.
  • Administered prescribed medications, ensuring adherence to care plans.
  • Maintained accurate documentation of client health status and progress.
  • Developed positive relationships with clients, fostering trust and communication.
  • Coordinated with healthcare professionals to address client needs effectively.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Transported clients for medical and personal outings.
  • Provided direct personal care and administrative services to clients.

Cashier

2 Years 2 Months
Walmart | 06.2017 - 08.2019

Cashier stocker

Education

High School Diploma

Alee Academy | Umatilla, FL | 05.2002

Skills

Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Customer service excellence

Accomplishments

In 2023 I completed school at lake technical college in Tavares for home health and medical technician…also in 2015 nov I completed school for my CDL DRIVER LICENSE

Certification

CDL DRIVERS LICENSE.. HOME HEALTH AID CERTIFIED AND MEDICAL TECH CERTIFICATE

Timeline

Home Health Aide

Home Instead Senior Care Home
05.2019 - 05.2023Read More

Cashier

Walmart
06.2017 - 08.2019Read More

Cashier

Publix
Read More

Med Tech

Mayfield Retirement Center
Read More

Alee Academy

High School Diploma
Read More
Niaki Cooper