Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Niall McDonnell

San Antonio,TX

Summary

Results-driven Sales Representative experienced in service sales and innovative in reaching new customers. Smoothly handles full sales cycle and persuasively closes deals. Confident in public speaking and one-on-one conversations.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Carrier Account Representative

Arrive Logistics
10.2023 - 07.2025
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Prepared pricing agreements and contracts to close sales.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Server Shift Leader

Pappas Restaurants Inc.
07.2018 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Banquet Sever/Bartender

Maggiano's Restaurant
11.2017 - 01.2018
  • Adhered to all health and safety regulations while serving food and beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server/Bartender

Bourbon Street Seafood Kitchen
06.2015 - 10.2017
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items, and recorded order information.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Bachelor of Arts - Video Game Art & Design

The Art Institute of San Antonio
09.2022

High School Diploma -

Fort Bend Austin High School
06.2014

Skills

  • Microsoft Office
  • Graphic Design
  • Unreal Engine
  • Unreal Engine Blueprints
  • Unity Engine
  • Excellent Communication
  • Self-Directed and Motivated
  • Social Perceptiveness
  • Logistics
  • B2B and B2C sales
  • Business development
  • Technical aptitude
  • Account management
  • Lead prospecting
  • Conflict resolution

Timeline

Carrier Account Representative

Arrive Logistics
10.2023 - 07.2025

Server Shift Leader

Pappas Restaurants Inc.
07.2018 - Current

Banquet Sever/Bartender

Maggiano's Restaurant
11.2017 - 01.2018

Server/Bartender

Bourbon Street Seafood Kitchen
06.2015 - 10.2017

High School Diploma -

Fort Bend Austin High School

Bachelor of Arts - Video Game Art & Design

The Art Institute of San Antonio

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