Niasia Porter
Orlando
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Ansley Court & Cottage Oviedo
Oviedo
01.2024 - Current
- Coordinated travel arrangements for staff, ensuring timely and cost-effective solutions.
- Managed office supplies by monitoring inventory levels and placing orders as needed.
- Facilitated communication support between departments, enhancing workflow and information sharing.
- Provided customer service support by addressing inquiries and resolving issues promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Caregiver
Sweet water of orlando
Orlando
05.2016 - 03.2023
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Coordinated transportation for client appointments and errands.
- Administered medications according to prescribed schedules, improving adherence.
Housekeeper
Hyatt
Orlando
10.2013 - 12.2014
- Ensured high standards of cleanliness across guest rooms and common areas.
- Assisted in organizing and maintaining cleaning supplies inventory.
- Collaborated with team members to optimize cleaning schedules and tasks.
- Conducted regular inspections to maintain quality and safety standards.
- Responded promptly to guest requests for additional services or supplies.
- Maintained laundry operations, ensuring timely processing of linens and towels.
- Reported maintenance issues to management for timely resolution.
- Provided support during peak occupancy periods to meet guest demands.
- Executed deep cleaning tasks during seasonal hotel closures.
- Facilitated room setup for special events and guest functions.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Cashier
Macy's
Staten Island
12.2009 - 01.2010
- Processed customer transactions with accuracy and attention to detail.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Supported inventory control by assisting in stock replenishment and product displays.
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Handled cash and credit transactions while adhering to company policies.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored cash drawer for discrepancies and reported issues to management.
- Executed sales reporting analysis to identify trends and improve sales strategies.
- Received and processed returns in accordance with store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Susan E Wagner
Staten Island, New YorkSkills
- Microsoft Office
- Calendar management
- Travel coordination
- Inventory management
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Conflict resolution
- Professionalism
- Team collaboration
- Customer service
- Mail management
- Team bonding
- Schedule management
- Business operations support
- Data entry
- Report analysis
- Internet research
- Medical terminology
- Documentation and reporting
- Writing reports
- Administrative operations
Certification
- Med tech
- HHA
References
References available upon request.
Timeline
Administrative Assistant
Ansley Court & Cottage Oviedo
01.2024 - Current
Caregiver
Sweet water of orlando
05.2016 - 03.2023
Housekeeper
Hyatt
10.2013 - 12.2014
Cashier
Macy's
12.2009 - 01.2010
Susan E Wagner