Nic Orne
Summary
Dynamic Outside Sales Representative with a proven track record at American Defense MFG., excelling in relationship building and B2B sales. Achieved significant territory growth by identifying new business opportunities and closing deals. A motivated team player, skilled in problem-solving and customer service, dedicated to enhancing client satisfaction and driving sales success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
American Defense MFG.
02.2023 - 06.2025
- Supported team in conducting market research to identify new sales opportunities
- Maintained accurate records of customer interactions and feedback for future reference
- Engaged in networking activities to build relationships within target markets
- Established new accounts through cold calling and personal visits to potential customers.
- Attended trade shows and conferences regularly to increase brand visibility.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
Outside Sales Representative
IndoorMedia
02.2022 - 02.2023
- Developed knowledge of product offerings to effectively address customer needs
- Assisted in creating compelling sales presentations to engage potential clients
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
Coach
Play Pen Sports Academy
06.2022 - 11.2022
- Provided constructive feedback to athletes, encouraging self-reflection and growth in skills.
- Collaborated with parents and guardians to support athlete development outside of practice sessions.
- Ensured adherence to safety protocols during training activities to promote athlete well-being.
Receptionist
WS Machine and Tool, Inc
06.2020 - 10.2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Assisted with handling incoming calls and routing to appropriate departments efficiently.
- Maintained organized filing system for client records and confidential documents.
- Coordinated office supplies inventory, placing orders to ensure uninterrupted operations.
- Enhanced customer experience through effective communication and problem-solving skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Premium Server
Milwaukee Bucks
09.2019 - 03.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Managed high-volume periods with ease, maintaining quality service under pressure.
- Balanced multiple tasks simultaneously while maintaining excellent attention to detail.
Owner/Operator
LJ&N Sealcoating LLC
04.2013 - 09.2015
- Managed daily operations, ensuring timely completion of sealcoating projects.
- Developed and implemented effective marketing strategies to increase client base.
- Oversaw financial budgeting and expense management for sustainable growth.
- Trained and mentored new staff on equipment operation and safety protocols.
- Enhanced customer satisfaction through effective communication and problem resolution.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Cashier
Culvers
05.2012 - 10.2013
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Monitored cash drawer for discrepancies, ensuring accountability and accuracy in transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Associates - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WI04-2020
Skills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Account management
- Team leadership
- Sales closing
- Positive outlook
- Networking
- B2B sales
- Approachable
- Appointment setting
Certification
Life & Health Insurance license
Series 6 and 63 licenses
Timeline
Outside Sales Representative
American Defense MFG.
02.2023 - 06.2025
Coach
Play Pen Sports Academy
06.2022 - 11.2022
Outside Sales Representative
IndoorMedia
02.2022 - 02.2023
Receptionist
WS Machine and Tool, Inc
06.2020 - 10.2022
Premium Server
Milwaukee Bucks
09.2019 - 03.2020
Owner/Operator
LJ&N Sealcoating LLC
04.2013 - 09.2015
Cashier
Culvers
05.2012 - 10.2013
Associates - Business Administration And Management
Milwaukee Area Technical College