Nichea Mitchell
Jersey City,NJ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Manager
&pizza
Jersey City, NJ
06.2022 - Current
- Led a team of 3-4 employees, ensuring high productivity and excellent customer service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed
- Provided leadership during times of organizational change or crisis situations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Shift Supervisor
Au Bon Pain
Jersey City, NJ
10.2021 - 07.2022
- Assisted customers with product selection when needed.
- Utilized POS systems efficiently for order processing and inventory management.
- Handled escalated customer concerns and emergencies in absence of manager.
- Trained new employees on company policies and procedures.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Supervised team of 4 during daily shifts, ensuring efficient operation.
- Conducted weekly inventory of supplies, equipment, and food items.
- Completed opening and closing duties to facilitate business operations.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Teachers Aide
Jersey City Board Of Education
Jersey City, NJ
09.2016 - 08.2019
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Provided one-on-one support to students requiring additional assistance.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Supervised student activities during recess, lunchtime, and other breaks.
Manager
Balthazar Bakery
New York, New York
09.2006 - 11.2012
- Led a team of 8 employees, ensuring high productivity and excellent customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - Culinary Arts
Hudson County Community College
Jersey City, NJ05-2004
Skills
- Staff Supervision
- Customer Service Management
- Organizational
- Time management
- Communication
- Listening
- Basic Computer
- Interpersonal
- Basic Clerical
- Basic knowledge of accounting
- Staff training and development
- Telephone Etiquette
- Team leadership
Timeline
Manager
&pizza
06.2022 - Current
Shift Supervisor
Au Bon Pain
10.2021 - 07.2022
Teachers Aide
Jersey City Board Of Education
09.2016 - 08.2019
Manager
Balthazar Bakery
09.2006 - 11.2012
Associate of Applied Science - Culinary Arts
Hudson County Community College
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