Nichele Watson

• Manage executive and team calendars, ensuring efficient scheduling of meetings and appointments
• Prepare and edit various documents, including letters, memos, reports, and presentations
• Maintain organized filing systems, both physical and electronic, to ensure easy access and retrieval of information
• Coordinate meetings by setting up rooms, preparing agendas, and recording meeting minutes
• Process and submit expense reports accurately and in a timely manner
• Greet visitors and oversee front desk operations, providing a professional and welcoming environment
• Enter data into spreadsheets and databases, ensuring accuracy and completeness of information

• Greet patients, families, and representatives to collect essential demographic and financial details for reimbursement and hospital record-keeping
• Assist with patient admission and discharge processes, ensuring efficient bed flow and patient transitions
• Manage work queues and interdepartmental communication, including liaising with external physician offices, to facilitate patient registration and order entry for ancillary services
• Handle financial transactions by collecting deposits, co-pays, and outstanding balances, and alert Financial Advocates regarding self-pay or uninsured patients

• Coordinate multidisciplinary team huddles and case discussions to ensure seamless patient care plans and continuity of services
• Manage patient care progression by addressing and resolving clinical staff concerns, enhancing patient care delivery
• Maintain and update patient care dashboards with critical reminders and follow-up actions, ensuring timely medical reviews and specialist appointments
• Serve as a key liaison between physicians, patients, and clinical staff, facilitating communication and the efficient scheduling of imaging, lab work, and transcription processes

Accounts Receivable / Appeals Analyst

• Review departmental denied claims by analyzing, coverage, medical records, and claims history.
• Research applicable regulations, Statues, and policy. Decide if a denial is fair. Monitor contractual allowances. Prepared written correspondence, and delivered briefing or reports.
• Handle inquiries by responding to patients inquiries about bills or payments via phone, secure chat and email.
• Record cash, checks, credit car transactions. ensure that all payments are accounted for Nd posted.

• Managed a team to deliver customer service for Unemployment Compensation inquiries, providing clarifications on rights and responsibilities while ensuring adherence to relevant laws and regulations
• Conducted comprehensive investigations and analysis of complex cases to determine appropriate resolutions in line with state policies and procedures
• Collaborated with project leadership and Operations Manager to establish performance goals, monitor call center metrics, and facilitate staff development through mentorship and performance evaluations

• Delivered comprehensive support to members in navigating medical procedures, ensuring quality control throughout their healthcare journey
• Verified insurance coverage and educated members on benefit plans via telephone and online platforms, enhancing their understanding and utilization of services
• Addressed and resolved customer inquiries and complaints, fostering positive relationships through attentive service and effective problem-solving