Nichelle McDonald
Clarksville,TN
Summary
Compassionate Case Manager experienced in high-pressure environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
26
26
years of professional experience
Work History
Case Manager
Centurion
01.2020 - Current
- Responsible for assessment, planning and coordination of transitional services for offenders re-integrating from a correctional facility to the community that require clinical services or clinical placement upon release in order to promote continuity of care.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Exercised leadership capabilities by successfully training, motivating and inspiring new Case Managers.
- Back up assistant to the Statewide Clinical Case Manager.
Correctional /Audit Officer
Department Of Public Safety And Correctional Services
03.1998 - 09.2018
- Trained department staff on policies and procedures to ensure that the facility is adhering to Federal and State regulations relevant to the facility.
- Developed high-level knowledge of policies and procedures to establish a foundation for targeted problem solutions.
- Conducted extensive audits for various departments, ensuring compliance with The Maryland Commission on Correctional Standards and The American Correctional Association.
- Played a key role in the successful completion of numerous Institutional audits, contributing to the positive reputation within the facility.
Education
Bachelor of Arts - Psychology Counseling
- 3.6 GPA
Skills
- Certified in CPR/AED
- Positive Attitude
- Organization and Multitasking
- Resource Management
- Problem-Solving
- Referral Coordination
- Discharge Planning
- Written and verbal communication
- Time Management
- Staff education and training
- Decision-Making
Timeline
Case Manager - Centurion
01.2020 - Current
Correctional /Audit Officer - Department Of Public Safety And Correctional Services
03.1998 - 09.2018
Sojourner-Douglass College - Bachelor of Arts, Psychology Counseling