Nicholas A Newman
Zion,IL
Summary
Highly driven to be successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
Work History
General Manager
Jersey Mike's Subs
Deerfield, IL
04.2018 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
General Manager
Curragh
Glenview, IL
02.2016 - 03.2018
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Associate of Applied Science - Architectural Drafting Technology
College of Lake County
Grayslake, IL05-2026
Skills
- Customer Retention
- Operations Oversight
- Training and coaching
- Team Leadership
- Labor Cost Controls
- Vendor relationships
Timeline
General Manager
Jersey Mike's Subs
04.2018 - Current
General Manager
Curragh
02.2016 - 03.2018
Associate of Applied Science - Architectural Drafting Technology
College of Lake County
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