NICHOLAS BELL
Mesa,AZ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Service Parts Order Manager
Camping World
01.2024 - 03.2025
- Managed a high-performing team to exceed service parts order goals consistently.
- Negotiated favorable terms with vendors, keeping costs low while maintaining quality standards for service parts.
- Boosted revenue through the development of strategic pricing structures for service parts sales.
- Ordered parts for customers, repair shops, and service departments for use in RV equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved order processing efficiency by streamlining service parts inventory management.
Parts Counter Person
ROBERT CRISTY AND COMPANY RV
10.2022 - 01.2024
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
Shift Manager
Kentucky Fried Chicken
02.2018 - 10.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Order Puller
Hemasource
10.2017 - 03.2019
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Loaded and unloaded freight containers and deliveries.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
- Succeeded in meeting daily order pulling targets consistently, contributing significantly to the overall efficiency of the warehouse operations.
Disability Support Worker
CTA Community Supports
03.2014 - 03.2017
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
Education
High School Diploma -
05-2011
Skills
- Customer service
- Goal-oriented mindset
- Client relationship building
- Complaint handling
- Customer satisfaction measurement
- Relationship management
- Strong work ethic
- Attention to detail
- Multitasking and organization
- Handling customer complaints
- Computer skills
- CRM software
Timeline
Service Parts Order Manager - Camping World
01.2024 - 03.2025
Parts Counter Person - ROBERT CRISTY AND COMPANY RV
10.2022 - 01.2024
Shift Manager - Kentucky Fried Chicken
02.2018 - 10.2022
Order Puller - Hemasource
10.2017 - 03.2019
Disability Support Worker - CTA Community Supports
03.2014 - 03.2017
Duchesne High School - High School Diploma,
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