Nicholas Bendo
Akron,Ohio
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types.
Overview
7
7
years of professional experience
Work History
Dispatcher
Dairy Farmers of America
06.2021 - Current
- Develop and maintain relationships with assigned customers to understand their daily raw milk supply needs and requirements and tailor their demands to the limitations of the milk supply side
- Input customer orders and adjust for same day shortages or special deliveries utilizing DDC (Dairy.com)
- Track same day changes, rejected loads, out of route miles and field screenings of milk in the Michigan, Indiana, and Ohio region
- Develop and maintain relationships with transportation companies and/or haulers to understand their needs, operating schedules, and physical limitations while working to inform them of the needs of our customers and distribution system
- Update and maintain spreadsheets for receiving credits, customer receipts, etc
- Managed approximately 100 incoming phone calls and emails per day.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Implemented new software systems that improved efficiency within the dispatch center operations.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Carrier Coordinator
Jarrett
08.2019 - 06.2021
- Work with previously existing carriers to maintain a positive relationship and maximize their potential with our freight
- Build new relationships with carriers to see how they can best be utilized
- Set New carriers up in our network that meet our industry guidelines and maintaining records to show any possible issues
- Maintain and correct any freight bills/invoices for the department
- Analyze frequent lanes to determine where carrier relationships are needed
- Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
Media Marketing
Kahn Swick & Foti LLC
05.2017 - 08.2019
- Co-manage the complete redesign and launch of the company's website in 2 months
- Create an official company page on Facebook to facilitate interaction with customers
- Implement and evolve strategies to target new business opportunities and new markets
- Manage all social media programs including Internet forums, blogs, social networking applications and message boards
- Conducted daily updates to social media profiles to boost company online presence.
Education
Bachelor of Science - Business Administration
John Carroll University
University Heights, OH09.2019
Skills
- Strong Work Ethic
- Documentation and Recordkeeping
- Spreadsheet Management
- Telephone Etiquette
- Critical Thinking
- Data Entry
- Logistical operations
- Customer Request Management
- Communication Management
Hiking, motorcycles, and cooking
Passionate about the outdoors, as a kid I grew up a boy scout and was often out camping. I enjoy spending my free time outside, or working on my motorcycle/car. I make some of the best chicken parm in Akron, and love to cook for others! Fun fact: I have an identical twin brother.
Timeline
Dispatcher
Dairy Farmers of America
06.2021 - Current
Carrier Coordinator
Jarrett
08.2019 - 06.2021
Media Marketing
Kahn Swick & Foti LLC
05.2017 - 08.2019
Bachelor of Science - Business Administration
John Carroll University
Similar Profiles
Jadine A. LaumoliJadine A. Laumoli
Master Operations Technician at Dairy Farmers of AmericaMaster Operations Technician at Dairy Farmers of America
Jennifer MeierJennifer Meier
Senior Customer Service Specialist at Dairy Farmers of AmericaSenior Customer Service Specialist at Dairy Farmers of America
Tiffani HendersonTiffani Henderson
Corporate Cash Application Specialist at Dairy Farmers of AmericaCorporate Cash Application Specialist at Dairy Farmers of America
Juan LopezJuan Lopez
Vacation Relief at Dairy Farmers of AmericaVacation Relief at Dairy Farmers of America
Emily GreerEmily Greer
Professional Dog Trainer at The Dog Wizard FranchiseProfessional Dog Trainer at The Dog Wizard Franchise