Microsoft Excel
Nicholas Blaszczak
Palm Harbor
Work Preference
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 5 year background maintaining customer satisfaction and contributing to company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deli Clerk
Publix
08.2023 - Current
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Customer Service Manager
Wendy's
05.2021 - 08.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
St. Petersburg College
Clearwater, FLSkills
- Sales proficiency
- Equipment use
- Customer service
- Upselling
- Performance improvement
- Work area maintenance
- Data entry
- Effective customer communication
- Equipment monitoring
- Training and mentoring
- Staffing coordination
- Complaint resolution
Certification
Certifications:
- Microsoft Excel & Word Specialist
- Adobe Photoshop & Illustrator
- Intuit Design for Delight
- Data Analytics
- Entrepreneurship and Small Business & Professional Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Deli Clerk
Publix
08.2023 - Current
Customer Service Manager
Wendy's
05.2021 - 08.2023
High School Diploma -
St. Petersburg College