Nicholas Boerlin
Birdsboro,PA
Summary
Strategic and results-oriented Inside Sales Manager and Lean Six Sigma Green Belt with 15+ years of experience leading sales operations, production teams, and customer engagement across industrial and manufacturing environments. Strong background in developing industrial equipment and service offerings and solutions for customers utilizing multiple platforms and resources. Proven success in driving multi-million-dollar regional growth, optimizing processes, and developing high-performance teams. Expert in leveraging CRM data, KPI analytics, and cross-functional collaboration to increase efficiency, elevate customer satisfaction, and deliver consistent revenue gains.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Inside Sales Manager – Region Americas
Konecranes, LLC
Royersford, PA
01.2020 - Current
- Led regional inside sales team generating $40 million to $50 million in annual revenue.
- Achieved double-digit growth across multiple territories through effective market strategies.
- Enhanced customer retention and improved offer-to-order conversion rates above 30% through direct sales collaboration.
- Created and delivered customer offerings for various service products, optimizing material sourcing.
- Developed sales training programs that increased average representative productivity and reduced onboarding time by 80%.
- Streamlined quoting and order execution by partnering with service, planning, and operations teams, cutting turnaround times by 20%.
- Spearheaded Lean process reviews to minimize administrative waste and enhance overall customer experience.
- Leveraged standardized CRM workflows and KPI dashboards to boost performance via accountability and coaching.
Production Lead
F.M. Brown & Sons
Birdsboro, PA
01.2014 - 01.2020
- Aided in directing day-to-day manufacturing and delivery operations for a high-volume agricultural production facility.
- Enhanced production throughput via process optimization and preventive maintenance programs.
- Maintained FDA and nutritional compliance, ensuring products consistently met customer and regulatory standards.
- Certified Forklift Operator and Weigh Master, while upholding top-tier safety and operational practices.
General Manager
Philly Pretzel Factory
Phoenixville, PA
01.2005 - 01.2014
- Oversaw all aspects of operations including hiring, training, P&L management, and marketing strategy execution.
- Achieved 23 % revenue growth and ranked in the top 5 % of franchise locations nationwide for quality and customer satisfaction.
- Launched local marketing and community initiatives that expanded brand visibility and repeat business.
- Introduced lean inventory and production controls, reducing material waste by 18 % while improving delivery reliability.
Education
Associate of Arts - Communication Arts
Delaware County Community College
Downingtown, PA01.2009
Skills
- Sales leadership and forecasting
- CRM and pipeline management
- Equipment manual utilization
- Electrical schematics
- Bill of materials (BOM)
- OEM database management
- Process improvement (Lean Six Sigma)
- Customer experience optimization
- Market strategy and territory development
- Team coaching and training
- Cross-functional collaboration
- Data analytics and reporting
- Operational excellence
- Industrial services sales
- Microsoft Office Suite proficiency
- Power BI expertise
- Oracle CRM management
Certification
Lean Six Sigma Green Belt Certification
References
- Bob Trybula, VP Sales & Sales Operations, 443-567-0613
- Ashley Locasale, Director Light Lifting, 484-467-4620
- Darlene Crowder, Director Sales & Marketing KTI, 251-605-9339
- Michael Mattera, Technical Inside Sales Representative, 216-718-3402
- Joseph Yatsko, Inside Sales Representative, 717-951-6456
Timeline
Inside Sales Manager – Region Americas
Konecranes, LLC
01.2020 - Current
Production Lead
F.M. Brown & Sons
01.2014 - 01.2020
General Manager
Philly Pretzel Factory
01.2005 - 01.2014
Associate of Arts - Communication Arts
Delaware County Community College