Nicholas Bullard
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
FedEx
11.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Warriorrun High School
05-2024
Skills
- Information Security
- Account updating
- Paperwork Processing
- Data Entry
- Call Management
- Documentation
- Critical Thinking
- Route Management
Timeline
Customer Service Representative
FedEx
11.2022 - Current
High School Diploma -
Warriorrun High School
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