Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Burke

Cincinnati,OH

Summary

Resourceful, hard working leader known for high productivity and excellent customer service. Skilled in team leadership, operational management, and receiving constructive feedback and criticism. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.

Overview

8
8
years of professional experience

Work History

Shift Manager

Noodles & Company
Newport, KY
07.2016 - Current
  • Direct and lead the team through peak hours and provide support to every position in need based on the flow of business. Lead a culture of food safety that surpasses the standards set forth by the company.
  • In-depth working knowledge on every aspect of running a smooth and clean shift, including the ability to function efficiently in every role in the store (Cashier, expo, dining room, all areas in the kitchen, and manager).
  • Train new-hires on every position and take personal responsibility for their development and success as well as any coaching opportunities.
  • Handled cash: counting drawers and the safe. Holding cashiers responsible for the money in their drawers and cash payments collected. Personally transported deposits to the bank before in-house deposit boxes were installed.
  • Took inventory and placed product orders based on business predictions and past trends using order guidelines and computer software.
  • Provide exceptional experience and fulfilling the customers' needs by ensuring complete order accuracy and maintaining open, effective communication with the team and guests. Making special note of any allergies or modifications and taking personal responsibility for these instances.

Delivery Driver

Amazon
Cincinnati, Ohio
07.2023 - 01.2024
  • Received daily delivery instructions and route assignments from dispatch.
  • Communicated with dispatch regarding any delays or issues encountered on routes.
  • Demonstrated exceptional time management skills and dedication to exceeding performance goals. Often finished full routes with several hours to spare. Assisted other drivers with their routes or assisted dispatch with driver intake at the end of the day whenever requested.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Dispatcher

Tire Discounters
Cincinnati, OH
05.2021 - 08.2022
  • Assigned and directed driver teams of two in picking up customer vehicles and taking them to a nearby TD shop to have maintenance and repair work done, and then facilitating the return of the vehicle to wherever the customer needs.
  • Utilized driver teams to transfer fleets of vehicles to and from the shops in order to secure new clients.
  • Effectively prioritized daily tasks to accommodate last-minute customer vehicle requests, customer rides, and facilitated transfer of parts or tires between store locations.
  • Trained new hires, providing them with a thorough understanding of both previous and current systems, enabling seamless integration into their roles.
  • Contributed to the smooth transition from manually tracking drivers on Excel spreadsheets to a more efficient dispatching software.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.

Education

Associate of Applied Science - Computer Programming And Database Management

Cincinnati State Technical And Community College
Cincinnati, OH

Skills

  • Safety Compliance
  • Quality Assurance
  • Equipment Troubleshooting
  • Cash Handling
  • Relationship Building
  • Handling Customer Complaints
  • Team Development
  • Mentoring and Coaching

Timeline

Delivery Driver

Amazon
07.2023 - 01.2024

Dispatcher

Tire Discounters
05.2021 - 08.2022

Shift Manager

Noodles & Company
07.2016 - Current

Associate of Applied Science - Computer Programming And Database Management

Cincinnati State Technical And Community College

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