Nicholas Butterfield
Richmond,VA
Summary
Dedicated support professional with a track record in enhancing customer experiences. Known for strong problem-solving abilities and effective team collaboration, consistently delivering quality service while maintaining organizational order.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Gold's Gym (Part Time)
Richmond, VA
08.2025 - Current
- Greeted and assisted members and guests, ensuring positive first impressions.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments for personal training sessions and group classes, optimizing member participation.
- Maintained cleanliness and organization of front desk area, enhancing overall gym environment.
- Responded to member inquiries regarding services, policies, and promotions, improving customer satisfaction.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Direct Support Professional
Richmond Behavioral Health Authority (RBHA)
Richmond, VA
02.2023 - 02.2026
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Developed individualized support plans in collaboration with clients and multidisciplinary teams.
- Implemented therapeutic interventions to address behavioral challenges and improve personal development.
- Monitored client progress, documenting observations to ensure effective support delivery.
- Trained new staff on client care protocols and operational procedures for consistent service provision.
- Maintained accurate records of client interactions, ensuring compliance with regulatory standards.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Bartender
Barcode
Richmond, VA
01.2022 - 12.2023
- Crafted signature cocktails and maintained menu offerings to enhance customer experience.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Trained new staff on beverage preparation techniques and customer service standards.
- Provided exceptional service in high-volume environment, consistently meeting customer expectations.
- Developed relationships with regular patrons, fostering loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Science -
Maryville University of Saint Louis
St. Louis, MOHigh School Diploma -
Vision Academy
Bermuda05-2008
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT2029
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Basic accounting
- Cash handling
- Problem-solving skills
- Team collaboration
- Administrative support
Timeline
Front Desk Receptionist
Gold's Gym (Part Time)
08.2025 - Current
Direct Support Professional
Richmond Behavioral Health Authority (RBHA)
02.2023 - 02.2026
Bartender
Barcode
01.2022 - 12.2023
Bachelor of Science -
Maryville University of Saint Louis
High School Diploma -
Vision Academy
Bachelor of Science - Cyber Security
Western Governors University