NICHOLAS BUTTERFIELD
Richmond,VA
Summary
Highly skilled in customer service and administrative support with a proven track record in managing high-volume environments. Adept at problem-solving and team collaboration, ready to leverage expertise to contribute effectively in a new role. Enthusiastic about bringing attention to detail and time management skills to a dynamic team setting.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Receptionist
Gold's Gym
Richmond, USA
08.2025 - Current
- Greeted and assisted members and guests, ensuring positive first impressions.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments for personal training sessions and group classes, optimizing member participation.
- Maintained cleanliness and organization of front desk area, enhancing overall gym environment.
- Responded to member inquiries regarding services, policies, and promotions, improving customer satisfaction.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Direct Support Professional
Richmond Behavioral Health Authority (RBHA)
Richmond, USA
02.2023 - Current
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Developed individualized support plans in collaboration with clients and multidisciplinary teams.
- Implemented therapeutic interventions to address behavioral challenges and improve personal development.
- Monitored client progress, documenting observations to ensure effective support delivery.
- Trained new staff on client care protocols and operational procedures for consistent service provision.
- Maintained accurate records of client interactions, ensuring compliance with regulatory standards.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Bartender
Barcode
Richmond, USA
01.2022 - 10.2023
- Crafted signature cocktails and maintained menu offerings to enhance customer experience.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Trained new staff on beverage preparation techniques and customer service standards.
- Provided exceptional service in high-volume environment, consistently meeting customer expectations.
- Developed relationships with regular patrons, fostering loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
Bank Operations Specialist
Allianz
Richmond, USA
04.2021 - 08.2022
- Collaborated with internal departments to resolve operational issues quickly.
- Created detailed reports on banking activity for management review.
- Provided expertise in resolving customer issues related to banking products and services.
- Developed and implemented procedures for streamlining bank operations, resulting in improved customer service and efficiency.
Education
High School Diploma -
Vision Acadmey
06-2008
Bachelor of Science - Marketing
Maryville University of Saint Louis
MOBachelor of Science - Cyber Security
DeVry University
Richmond, VA12-2029
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Basic accounting
- Cash handling
- Problem-solving skills
- Team collaboration
- Administrative support
- Telephone etiquette
Certification
- CPR
- DCJS
Military Service
HONORABLE DISCHARGE Regimental Police (RP) in the Royal Bermuda Regiment are responsible for maintaining internal order, discipline, and security within the unit, operating under the Regimental Sergeant Major (RSM). They are identifiable by 'RP' brassards, manage, and enforce regulations, but unlike specialized Royal Military Police, they lack superior powers of arrest.
Timeline
Front Desk Receptionist
Gold's Gym
08.2025 - Current
Direct Support Professional
Richmond Behavioral Health Authority (RBHA)
02.2023 - Current
Bartender
Barcode
01.2022 - 10.2023
Bank Operations Specialist
Allianz
04.2021 - 08.2022
High School Diploma -
Vision Acadmey
Bachelor of Science - Marketing
Maryville University of Saint Louis
Bachelor of Science - Cyber Security
DeVry University