Overview

Work History

Education

Skills

Timeline

Nicholas Cabezas

Bergenfield,NJ

Overview

3

3

years of professional experience

Work History

Shift Lead

Walgreens

07.2025 - Current

Multitasking, Prioritization and Optimization of tasks
Inventory management through smart counts and manual adjustments
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Responded to and resolved customer questions and concerns.
Trained new employees on company policies, procedures, and best practices for optimal performance.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Completed store opening and closing procedures and balanced tills.
Delegated daily tasks and responsibilities.
Enhanced customer satisfaction through effective conflict resolution and prompt service.

Customer Service Associate

Walgreens

11.2022 - 07.2025

Effectively use POS system to process transactions, returns, and like-item exchanges
Responded proactively and positively to rapid change.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Education

Associate of Arts - Psychology

Bergen Community College

Paramus, NJ

06-2026

High School Degree -

Bergenfield High School

Bergenfield, NJ

06.2022

Skills

Customer service focus
Conflict resolution
Work delegation

Cash handling
Strong verbal and written communication
POS system operation

Timeline

Shift Lead

Walgreens

07.2025 - Current

Customer Service Associate

Walgreens

11.2022 - 07.2025

Associate of Arts - Psychology

Bergen Community College

High School Degree -

Bergenfield High School