Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Cabezas

Bergenfield,NJ

Overview

3
3
years of professional experience

Work History

Shift Lead

Walgreens
07.2025 - Current
  • Multitasking, Prioritization and Optimization of tasks
  • Inventory management through smart counts and manual adjustments
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Completed store opening and closing procedures and balanced tills.
  • Delegated daily tasks and responsibilities.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Customer Service Associate

Walgreens
11.2022 - 07.2025
  • Effectively use POS system to process transactions, returns, and like-item exchanges
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Education

Associate of Arts - Psychology

Bergen Community College
Paramus, NJ
06-2026

High School Degree -

Bergenfield High School
Bergenfield, NJ
06.2022

Skills

  • Customer service focus
  • Conflict resolution
  • Work delegation
  • Cash handling
  • Strong verbal and written communication
  • POS system operation

Timeline

Shift Lead

Walgreens
07.2025 - Current

Customer Service Associate

Walgreens
11.2022 - 07.2025

Associate of Arts - Psychology

Bergen Community College

High School Degree -

Bergenfield High School

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Nicholas Cabezas