Nicholas Calamaro
Haines City,FL
Summary
Resourceful Club Associate known for high productivity and efficient task completion. Specialize in customer service, event coordination, and conflict resolution, ensuring smooth operation of club activities. Excel in communication, teamwork, and adaptability, bringing positive experiences to members and colleagues alike.
Overview
9
9
years of professional experience
Work History
Disney Vacation Club Associate
The Walt Disney Company
10.2021 - Current
- Cultivated relationships with Guests, potential clients, and teams to enhance engagement and satisfaction.
- Overcame objections and leveraged persuasive skills to effectively promote DVC offerings to Guests.
- Educated Guests about Disney products and experiences to enhance their visit.
- Analyzes business and client needs and solves issues through understanding those needs.
- Identifies opportunities for necessary improvements and implements processes.
- Use systems appropriately to maintain accurate records, initiate reports and monitor sales activity.
- Analyzed metrics and communicated results to leadership, driving informed decisions on sales performance.
- Effectively communicates with leaders on the application and website changes/impacts to Guests.
- Multiple time Quarterly Awards Performance winner and yearly Milestone Award Performance winner as a top overall performing sales associate.
Vacation Planner
The Walt Disney Company
05.2019 - 10.2021
- Curated personalized vacation itineraries for families visiting theme parks.
- Collaborated with clients to understand travel preferences and special requests.
- Provided expert recommendations on dining and entertainment options within resorts.
- Developed sales strategies that increased existing guest sales by 10% monthly through personalized engagement with guests.
- Ranked among top salesmen in department for consistently exceeding daily and monthly sales goals of over $1k.
Sales Counselor (Sales Call Center)
Universal Orlando Resort
06.2021 - 10.2021
- Maintained daily and monthly sales quotas and productivity metrics.
- Acquired comprehensive knowledge of Universal Orlando Resort and Loew's Hotels, enabling effective guest assistance.
- Increased Guest transaction value by offering incremental products and services tailored to individual needs.
- Provide technical assistance and phone support for Tickets, Annual Passes and Vacation orders.
- Trained in multiple roles, including field services and vacation package sales, to ensure operational flexibility. and assisted in the following roles (as needed): Field Services, Travel Agent sales, Vacation package sales, Resort reservations, and online ticket sales.
- Cross trained and assisted in the following roles (as needed): Field Services, Travel Agent sales, Vacation package sales, Resort reservations, and online ticket sales.
- An inaugural member of the Guest Service Ambassador Program; facilitating experiences that enable Guests to experience special accommodations and behind the scenes access.
Guest Services Coordinator
Universal Orlando Resort
06.2017 - 06.2021
- Maintained daily and monthly sales quotas and productivity metrics.
- Possessed overall knowledge of Universal Orlando Resort and Loew's Hotels.
- Increased Guest transaction value by offering incremental products and services tailored to Guest needs.
- Provide technical assistance and phone support for Tickets, Annual Passes and Vacation orders.
- Acquired comprehensive knowledge of Universal Orlando Resort and Loew's Hotels through extensive training and experience.
- Cross trained and assisted in the following roles (as needed): Field Services, Travel Agent sales, Vacation package sales, Resort reservations, and online ticket sales.
- Facilitated experiences as inaugural member of Guest Service Ambassador Program, providing Guests with special accommodations and behind-the-scenes access.
Education
Hospitality Management – Bachelor of Science -
University of Central Florida
Mass Communications – Associate Degree -
Valencia College
Skills
- Sales strategy
- CRM software
- Salesforce
- Telephone sales
- Operational Knowledge
- Microsoft Office Suite
- Exceptional Guest Service
- Client education
- Relationship building
- Critical Thinking
- Analytical thinking
- Effective Communicator
Timeline
Disney Vacation Club Associate
The Walt Disney Company
10.2021 - Current
Sales Counselor (Sales Call Center)
Universal Orlando Resort
06.2021 - 10.2021
Vacation Planner
The Walt Disney Company
05.2019 - 10.2021
Guest Services Coordinator
Universal Orlando Resort
06.2017 - 06.2021
Hospitality Management – Bachelor of Science -
University of Central Florida
Mass Communications – Associate Degree -
Valencia College