Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Calcaterra

Clinton Township

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Member Service Representative

Planet Fitness
06.2023 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded to customer calls and emails to answer questions about products and services.

Lesson Coordinator

Guitar Center
02.2022 - 06.2022
  • Assisted faculty members or staff with student conferences.
  • Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Sales Associate

Guitar Center
11.2019 - 02.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

Associate of Arts - Music Performance

Macomb Community College
Warren, MI

Skills

  • Organizational and Planning Skills
  • Basic Mathematics
  • Attention to Detail
  • Time Management
  • Clear Communication

Certification

CPR/AED certified

Timeline

Member Service Representative

Planet Fitness
06.2023 - 11.2023

Lesson Coordinator

Guitar Center
02.2022 - 06.2022

Sales Associate

Guitar Center
11.2019 - 02.2022

Associate of Arts - Music Performance

Macomb Community College

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Nicholas Calcaterra