Tela Humble
Wichita
Summary
Customer service expert with over 20 years' experience in retail, banking, and office administration, adept at team leadership and regulatory compliance, including advanced teller and assistant management roles. An analytical, creative, problem-solver seeking a position where I can apply my strengths to support customers, colleagues, and the company in meaningful ways.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Quantum Credit Union
12.2025 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions, with a positive attitude and focus on customer satisfaction.
- Processed account transactions accurately, ensuring proper documentation and timely processing while assisting members with account management, including updating personal information and setting up automated payments.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing by educating members on products and services, enhancing understanding and utilization of offerings.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Collaborated with team members to streamline service processes, improving overall efficiency in operations.
Asst. Manager
Southwest National Bank
03.2022 - 11.2025
- Processed multiple basic and complex teller transactions daily, including wire transfers and online banking setups, while conducting thorough account research and managing customer accounts accurately.
- As a Sr. UB and assistant manager, I managed and balanced cash recycler, ATM, and vault operations while producing daily, weekly, monthly, and quarterly financial reports and addressing customer inquiries related to late payments and fraud alerts.
- Maintained records for over 100 safe deposit boxes and filed reports, improving processing time by streamlining documentation.
- Collaborated with finance and compliance teams to create training resources and new processes, enhancing customer assistance efficiency by reducing response times.
- Managed shift scheduling and compliance report filing, while resolving customer account issues by effectively listening and providing tailored guidance to customers daily.
- Engaging with colleagues to help solve issues and build branch morale.
Education
Some College - General Studies
Butler County Community College
Andover, KS, United States08-2014
Skills
- Excellent Customer Service
- Problem Solving skills
- Strong Communication and Organizational skills
- Effective Time Management and Planning
- Morale and Team Building
- Multitasking
- Strong Leadership skills, including Conflict Resolution
- Office Administration and Clerical Experience, including Multi-line Phone Systems
- Banking software (CBX, ICore360)
- Banking Regulatory Compliance and Risk Management
- Managing Customer Accounts and Inquiries
- Office Related Software (Microsoft, Chrome)
Certification
Notary Public, 2025-03-01, 2028-03-01
Timeline
Member Service Representative
Quantum Credit Union
12.2025 - Current
Asst. Manager
Southwest National Bank
03.2022 - 11.2025
Some College - General Studies
Butler County Community College
Personal Information
Title: Asst. Manager