Nicholas Cape
Alvaton,KY
Summary
Experienced and successful Director of Admissions with a passion for helping others reach their maximized potential in life.
Overview
11
11
years of professional experience
Work History
Admissions Director
Honey Lake Clinic
Greenville, FL
02.2023 - Current
- Oversee remote admissions team and process of admitting patients into our program.
- Meet with each team member biweekly for continuous coaching and quality improvement.
- Hold weekly team meeting to discuss any necessary issues and/or adaptations to our systems and processes.
- Provide support to our financial counselor and assist in making financial calls related to potential patients' insurance policies and self-pay situations.
- Monitor team and facility key performance indicators and metrics, and proactively identify areas requiring improvement.
- Provide weekly and monthly reports to our CEO, based on key performance indicators.
- Assisted in implementing and customizing CRM system to fit the needs of our organization.
- Provide support to users of the CRM system, as needed.
- Coordinate with other departments to ensure smooth operation of the CRM system.
Lead Admissions Coordinator
Honey Lake Clinic
Greenville, FL
05.2022 - 02.2023
- Developed and implemented processes to improve the admissions process.
- Reviewed systems being used to ensure department was efficient.
- Assisted in thorough training of new team members on all processes and systems.
- Completed all parts of the admissions process and assisted potential patients in admitting to our facility.
Director of Admissions
Brooks Healing Center
Normandy, TN
08.2021 - 05.2022
- Oversaw day-to-day operations of referral to the admission process.
- Provided leadership in addressing quality management issues as related to intake, evaluation, and admission to the facility.
- Represented the facility to all team members in a professional manner and facilitated access to services using all available methods.
- Developed and implemented CRM in conjunction with our referral and admissions process.
- Assisted is developing company policies and procedures.
- Provided scheduled reports to investors based on statistics of data based on my team’s productivity.
- Oversaw discharge process to ensure our patients are set up with a successful continuing care plan.
- Oversaw alumni program and keep track of statistics and continuing care plan follow through.
Admissions/Insurance Manager
Rivermend Health
Atlanta, GA
06.2018 - 07.2021
- Promoted a team environment and fostered a spirit that enhances both team and individual performance.
- Oversaw flow and admissions processes for all admissions to chemical dependency treatment programs (38 residential beds and all outpatient locations to include Substance Abuse and Co-occurring disorders).
- Provided weekly and monthly reports to management based on statistics of data based on my team’s productivity.
- Work collectively as a team to make a patient's experience of getting into treatment as seamless as possible.
- Oversee insurance verification process and make sure we can work with and obtain authorization from all verified policies.
- Obtain authorization and complete concurrent utilization reviews when needed.
Intake Specialist/Supervisor
Rivermend Health
Atlanta, GA
03.2015 - 06.2018
- Responsible for incoming leads, while vetting potential patients and offering referrals for patients who do not meet program standards.
- Completed over-the-phone assessments to submit to benefits/financial department for an estimate of treatment.
- Responsible for building and maintaining relationships with referral sources to continue the flow of incoming leads.
- Responsible for building relationships with patients and families to ensure the patient's arrival to treatment.
- Became responsible for leading a team that met goals and successfully admitted patients into treatment.
- Obtained benefit information from insurance companies to make sure each incoming patient has valid and billable coverage.
Program Director
Recovery Outfitters
Cumming, GA
09.2013 - 03.2015
- Spearhead the process of admitting clients into treatment, to include counseling sessions through discharge.
- Oversee the everyday production of clients and staff.
- Presented proposed changes to the program's content, structure, or presentation to the Executive Director..
- Ensured daily group and program activities are scheduled and conducted.
- Audited charts, med logs and daily group logs to ensure documentation is completed in a reasonable and timely manner.
- Assist in coordinating therapeutic family weekends and family workshops.ps.
Education
High School Diploma -
Georgia State University
Atlanta, GASkills
- Salesforce
- Dazos CRM
- Alleva EMR
- Sunwave Health CRM & EMR
- Microsoft Office
- Adobe
- Database Management
- Performance monitoring
Training
Level I Certified Addiction Counselor (CACI), GACA, 2013
Timeline
Admissions Director
Honey Lake Clinic
02.2023 - Current
Lead Admissions Coordinator
Honey Lake Clinic
05.2022 - 02.2023
Director of Admissions
Brooks Healing Center
08.2021 - 05.2022
Admissions/Insurance Manager
Rivermend Health
06.2018 - 07.2021
Intake Specialist/Supervisor
Rivermend Health
03.2015 - 06.2018
Program Director
Recovery Outfitters
09.2013 - 03.2015
High School Diploma -
Georgia State University
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