Nicholas Castillo
Summary
Hello there, my name is Nicholas Castillo and I am looking for new growth opportunities to be a greater worker day by day. I currently have 11 months of work experience in retail and customer service. I know how to use registers, communicate with customers and fellow workmates, give good customer service, have experience with POS and computers, folding, cleaning and keeping things in a nice and neat way in stores. Also, as in restocking items, doing inventory, packaging items and much more. love talking to people and making their day. I’m trying to get more work experience and focus on being an independent person myself. I try my absolute 100% of best to achieve my goals of being the best worker I can be and thrive to do better in the future. I love communicating with people and making interactions with them and of course making them feel welcomed. This includes of course solving problems they might have such as anything at all. I do have some work experience as I’ve said but I want to be better at what I’m doing right now. I love to try new things out and also am excited to try new things. A New Year’s resolution of mine also for this year was to expand my opportunities to as far as it can go and at a new environment. I would absolutely love to tell you more about myself and show you what I can do.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
CVS Pharmacy
Garnerville, NY
03.2025 - 05.2025
- Developed trusting relationships with customers by making personal connections.
- Worked effectively in team environments to make the workplace more productive.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Described merchandise and explained use, operation and care.
- Collected payments and provided accurate change.
- Processed transactions using a point-of-sale system.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
Retail Sales Associate
Sierra Trading Post
Nanuet, New York
08.2024 - 03.2025
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Provided product information and answered customer questions.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
Education
Associate Degree - Accounting And Finance
Rockland Community College
Suffern, NY 09.2025 - 06.2027
High School Diploma -
Spring Valley High School
Spring Valley, NY06-2025
Skills
- Customer Service
- Communication
- Problem Solving
- Register Operation
- POS software
- Retail sales
- Retail merchandising
- Flexible hours
- Team collaboration
- Product knowledge
- Reliable and responsible
- Time management abilities
- Adaptable and flexible
- POS system operations
- Organizational skills
- Friendly and outgoing
- Store policies understanding
- Multitasking Abilities
- Store organization
Hobbies and Interests
- Trying new things
- Expanding opportunities
- Making people feel welcomed
- Making conversations with people
- Currently studying Accounting
- Enjoy interactions
- Very social
- Love trucks
- Love cars
- Enjoy going to views
- Trying new foods and new places
Goals
- Gain more work experience in any area
- Become more of an independent person
- Achieve personal and professional growth
- Be a successful person in life
- Be the best in the career I’m pursuing in
- Make new connections
- Make new relationships
- Want to make an impact on people
- Graduate from college and get my bachelors degree
- To have a family of my own in the future
Timeline
Associate Degree - Accounting And Finance
Rockland Community College
09.2025 - 06.2027
Sales Associate
CVS Pharmacy
03.2025 - 05.2025
Retail Sales Associate
Sierra Trading Post
08.2024 - 03.2025
High School Diploma -
Spring Valley High School