Nicholas Cavin
Altus,OK
Summary
Insightful Information Technology Manager with many years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
14
14
years of professional experience
Work History
Assistant Director of Information Technology
Western Oklahoma State College
10.2011 - Current
- Streamlined communication between teachers, students, and administrators to foster a collaborative learning environment.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Boosted departmental performance, establishing clear metrics and accountability standards.
- Directed successful implementation of new software system, enhancing data management and operational efficiency.
- Oversaw budget management, ensuring financial resources were allocated effectively to support strategic goals.
- Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
System Administrator
Wilmes Ford
12.2011 - 12.2023
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Optimized hardware utilization, conducting detailed assessments and reallocating resources for better performance.
IT Systems Administrator
97 MS/MIS (A-Team)
08.2010 - 10.2011
- Assisted customers with password resets and account management tasks while maintaining strict adherence to security protocols.
- Spearheaded the Windows 7 Migration for all computers in the organization
- Managed high call volumes, prioritizing tasks to ensure timely responses and resolutions for all inquiries.
- Maintained inventory of computer hardware components, ensuring availability of replacement parts when needed for repairs or upgrades.
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor of Science - Management Information Systems
University of Science And Arts of Oklahoma
Chickasha, OKSkills
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
- Risk Analysis
- Project Management
- Regulatory Compliance
- Operations Management
- Financial Administration
- Problem Resolution
- Time Management
- Work Planning and Prioritization
Timeline
System Administrator
Wilmes Ford
12.2011 - 12.2023
Assistant Director of Information Technology
Western Oklahoma State College
10.2011 - Current
IT Systems Administrator
97 MS/MIS (A-Team)
08.2010 - 10.2011
Bachelor of Science - Management Information Systems
University of Science And Arts of Oklahoma
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