Nicholas DeFelice
Staten Island
Summary
Results-driven Customer Field Representative with over 15 years of experience in route management, payment processing and electricity. Known for strong problem-solving skills and effective communication, contributing to improved customer satisfaction and streamlined operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Field Representative
Con Edison
Staten Island
01.2011 - Current
- Read and record electric meter data using a computer handheld.
- Inspect meters for defects, damage and unauthorized tampering.
- Walk assigned routes, climb ladders, and lift light equipment in all outdoor weather conditions.
- Addressed customer questions and reported abnormal usage to ensure accurate billing.
- Conducted site visits to residential and commercial premises to discuss billing and payments, enhancing customer service experience.
- Collected and processed payments on accounts in arrears in the field, resolving billing disputes via cash, check, and credit card.
- Perform electric disconnection, reconnection, and exchange of 1, 2, and 3 phase socket, A-base, and bypass equipment using a FLUKE digital multimeter.
- Troubleshot AMI meters and replaced defective units.
Education
High School Diploma -
St. Peter's High School
Staten Island, NY06-2005
Skills
- Customer relationship management
- Field logistics
- Payment processing
- Data entry accuracy
- Problem solving
- Effective communication
- Team collaboration
Certification
CPR
Timeline
Customer Field Representative
Con Edison
01.2011 - Current
High School Diploma -
St. Peter's High School