Nicholas Ernst
Moreno Valley,CA
Summary
Retail management professional prepared to drive store performance and enhance guest experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Store Manager
Tommy Bahama
Pasadena, CA
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing guest satisfaction ratings.
Department Manager
Zara USA
Rancho Cucamonga, CA
02.2024 - 07.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Store Manager
Vans
Las Vegas, NV
07.2023 - 02.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Training Store Manager
Cotton On Group
Rancho Cucamonga, CA
04.2022 - 07.2023
- Provides inspirational leadership to your store leaders through your strategic focus, effective organization, planning, communication, and real time performance management to allow the execution of a world-class customer experience.
- Acts as our Culture Champion & Brand Ambassador; using your knowledge and passion for our culture to drive connection to the COG Way, the Brand,and build high performance habits.
- Leads and manages the full U.S. Induction Program for new leaders, and store team members in the assigned store location to drive achievement of key business results.
- Implements on the floor training in all facets of the business, including People, Operations, Visuals and Risk & Sustainability.
- Demonstrates autonomy in choosing where to apply more training based on new leader's level of knowledge/skillet and takes initiative to coach in effectively in relation to such.
- Understands new team member's absorption of initial training based on observations and pivots development training/plans accordingly (in partnership with District Manager).
- Follows-up with team members at the 30/60/90 day marks to (1) assess level of knowledge/application of the Induction training given and (2) determine(in conjunction with the team member's manager) how to fill any gaps of knowledge to minimize the learning curve.
- Ultimately, ensures the new leaders at the management level are inducted
successfully and the assigned location is trained for success.
Store Manager
Cotton On Group
Rancho Cucamonga, CA
08.2019 - 04.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
Cotton On Group
Rancho Cucamonga, CA
08.2018 - 08.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Full Time Keyholder
Cotton On Group
Rancho Cucamonga, CA
01.2018 - 08.2018
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Opened and closed store Number days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
Assistant Manager
Tillys
Moreno Valley, CA
10.2016 - 01.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Stock Lead
Hollister
Rancho Cucamonga, CA
09.2013 - 10.2016
- Coordinated assignments to keep workspaces clean and organized.
- Trained stock team in merchandising, storage management and customer service.
- Directed team in maintenance of department stock levels and visually appealing look.
- Inspected merchandise for quality, variety and safety against specifications.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Logged daily production, shrink and inventory levels in computer system.
- Picked and packed order items.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Recorded daily activities for inventory control.
Brand Representative
Hollister
Moreno Valley, CA
08.2008 - 09.2013
- Communicated product value, quality and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Provided customer service using extensive knowledge of Product or Service.
- Rang up customers by processing cash and credit payments to complete Number sales transactions on average each Timeframe.
Skills
- Guest service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Inventory management
- Store merchandising
- Shift scheduling
- Recruitment and hiring
- Leadership development
- Team development
- Loss prevention
- Marketing and promotions
Accomplishments
- Increased sales by 20% by coaching department managers on new merchandising standards.
- Supervised team of 30+ staff members.
- Resolved product issue through consumer testing.
Timeline
Store Manager
Tommy Bahama
08.2024 - Current
Department Manager
Zara USA
02.2024 - 07.2024
Store Manager
Vans
07.2023 - 02.2024
Training Store Manager
Cotton On Group
04.2022 - 07.2023
Store Manager
Cotton On Group
08.2019 - 04.2022
Assistant Manager
Cotton On Group
08.2018 - 08.2019
Full Time Keyholder
Cotton On Group
01.2018 - 08.2018
Assistant Manager
Tillys
10.2016 - 01.2018
Stock Lead
Hollister
09.2013 - 10.2016
Brand Representative
Hollister
08.2008 - 09.2013