Nicholas Essen
Devils Lake,ND
Summary
Dynamic professional with proven leadership skills and a strong background in customer service, honed as a District Manager at Dee Jays Qsr. Expert in strategic planning and recruiting, successfully implementing programs that enhance team performance and engagement. Recognized for improving operational efficiency and fostering a safe, productive work environment.
Overview
6
6
years of professional experience
Work History
911 Public Safety Telecommunicator
Lake Region Law Enforcement Center
Devils Lake, ND
02.2025 - Current
- Operated multi-line phone system to receive emergency calls and dispatch services.
- Documented incident details accurately in real-time using computer-aided dispatch software.
- Provided critical information to first responders, ensuring prompt assistance to callers.
- Maintained calm communication with distressed individuals during high-pressure situations.
District Manager
Dee Jays Qsr (KFC)
Devils Lake, ND
12.2021 - 02.2025
- Supervised various locations, enforcing high-quality standards of operation.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new managment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Supervisor
Unifi Aviation
Minot, ND
07.2020 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Williston High School
Williston, NDSkills
- Stress tolerance
- Professionalism and integrity
- Incident documentation
- Information gathering
- Problem-solving
- Multitasking
Timeline
911 Public Safety Telecommunicator
Lake Region Law Enforcement Center
02.2025 - Current
District Manager
Dee Jays Qsr (KFC)
12.2021 - 02.2025
Supervisor
Unifi Aviation
07.2020 - 12.2021
Williston High School