Nicholas Fallert
Surprise,AZ
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Manager
Harkins Theaters
10.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Information Technology Specialist (25B)
Army Reserve
06.2017 - 06.2023
- Field tested new equipment and instructed others on its use.
- Coordinated efforts between internal IT staff and external vendors during major outages or incidents to minimize downtime.
- Managed user accounts through software such as Active Directory.
- Built and maintained computer networks.
- Reimaged computers that fell off the domain.
- Issued and managed iPhones with MobileIron MDM services.
- Provided comprehensive technical support to end-users, effectively resolving hardware and software issues.
- Streamlined IT support processes, leading to increased end-user satisfaction and reduced response times.
Team Leader
Harkins Theatres
09.2015 - 10.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with management to establish shared goals and ensure alignment across teams.
- Mentored team members, helping them develop their leadership potential and advance in their careers.
Team Member
Harkins Theatres
09.2014 - 09.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer concerns in a polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZ08-2025
Skills
- Customer relationship management (CRM)
- Excellent interpersonal skills
- Problem-solving skills
- Adaptability and flexibility
- End user support
- IT compliance
- Strategic thinking
Certification
CompTIA Security+
Timeline
Information Technology Specialist (25B)
Army Reserve
06.2017 - 06.2023
Assistant Manager
Harkins Theaters
10.2016 - Current
Team Leader
Harkins Theatres
09.2015 - 10.2016
Team Member
Harkins Theatres
09.2014 - 09.2015
Bachelor of Science - Information Technology
Grand Canyon University